Benefits & Customer Care Operations Lead

Carelon Global Solutions; Iloilo City; On-site; PHP 600,000 - 800,000; Full time

Job summary

Carelon Global Solutions in Iloilo City is seeking a leader to oversee the customer service staff and establish departmental policies and procedures. The role includes directing the implementation and administration of benefit programs, and preparing communications on program changes and disclosures.

The position requires a BA/BS and at least 1 year in a leadership role plus 5 years of related customer service experience, or an equivalent background.

Qualifications

• Requires BA/BS; 1 year of leadership experience and 5 years related customer service experience, or any combination of education and experience that provides equivalent background.

Responsibilities

• Oversee customer service staff and provide leadership for the team.
• Establish and implement departmental policies and procedures.
• Direct the administration of benefit programs.
• Prepare and communicate information regarding benefit programs, procedures, changes, and government disclosures.
• Audit for efficiency and compliance with policies; produce specialized reports.
• Hire, train, coach, and evaluate performance of direct reports.

Skills

Leadership

Customer service

Education

BA/BS required

Job description

Carelon Global Solutions in Iloilo City is seeking a leader to oversee the customer service staff and establish departmental policies and procedures. The role includes directing the implementation and administration of benefit programs, and preparing communications on program changes and disclosures.

The position requires a BA/BS and at least 1 year in a leadership role plus 5 years of related customer service experience, or an equivalent background.