Mgr Customer Care

Carelon Global Solutions Philippines Inc; Iloilo City; On-site; PHP 670,000 - 1,116,000; Full time

Benefits offered by this job

Health and medical insurance

Rewards and recognition programs

Best‑in‑class amenities

Job summary

Carelon Global Solutions Philippines Inc. seeks a Manager of Customer Care to oversee customer service staff and establish department policies and procedures.

The role includes directing the implementation and administration of benefit programs and preparing communications for stakeholders. You will hire, train, coach and evaluate direct reports while ensuring compliance and efficiency through audits and reporting.

Qualifications

• BA/BS; 1 year of leadership experience and 5 years related customer service experience, or any combination of education and experience.

Responsibilities

• Directs implementation and administration of benefit programs.
• Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures.
• Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Skills

Leadership

Customer service

Education

BA/BS

Job description

Position Title: Mgr Customer Care

Responsible for providing oversight for customer service staff. Responsible for establishing departmental policies and procedures.

Job Responsibilities

• Directs implementation and administration of benefit programs.
• Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures.
• Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Qualifications

Requires BA/BS; 1 year of experience in a leadership role and 5 years related customer service experience, or any combination of education and experience, which would provide an equivalent background.

Company Culture & Benefits

Care meets innovation. Our name translates to “providing full and complete care” and reinforces our commitment to putting people first in all that we do. We specialize in contact center operations (call and chat) and clinical nurse operations for Elevance Health. With four offices in prime locations across the Philippines—two in Manila and two in Iloilo—we boast a talent pool of more than 9,000 associates all working together to improve healthcare operations. We use the right balance of care, technology, data, and expertise to streamline experiences and create value for our clients, people, and community. We also recognize the value that our associates bring, and that is why we are committed to providing the same through competitive compensation and comprehensive benefits such as rewards and recognition programs, health and medical insurance, and best‑in‑class amenities to keep associates and their families healthy and secure. At Carelon Global Solutions Philippines, we care for those who provide care. Join us today. We celebrate and leverage our associates’ limitless skills, talents, unique perspectives, and experiences. By respecting our people’s culture and background, we foster a collaborative and purpose‑driven workplace where everyone can grow and thrive in their careers. If you are a recent senior high school or college graduate looking to get a head start in your career, we are the right team for you. Our people‑first approach supports professional development by providing associates with the right tools and training that align with their aspirations.