Customer Care Associate: Elevate Experience & Growth

Schneider Electric Corp; Cavite City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Schneider Electric Philippines is seeking a dedicated Customer Care professional to manage inquiries, orders, and service requests across multiple channels. You will partner with front office, line of business, and plant teams to resolve issues efficiently and proactively, while ensuring accuracy in pricing, orders, and contracts.

You will maintain detailed records and look for opportunities to enhance customer satisfaction and service delivery, contributing to a high-quality customer experience

Qualifications

• Process requests received through BFO, mySchneider, EDI, SAP and other portals.

Responsibilities

• Manage customer inquiries, orders, and service requests across multiple communication channels with professionalism
• Partner with front office, line of business, and plant teams to resolve issues efficiently and proactively
• Support order management, pricing, and contract coordination while ensuring accuracy and timeliness
• Maintain detailed records and identify opportunities to improve customer satisfaction and service delivery

Skills

Customer orientation

Customer service

Active listening

Collaboration

Problem solving

Customer experience improvement

Data science

Critical thinking

Job description

Schneider Electric Philippines is seeking a dedicated Customer Care professional to manage inquiries, orders, and service requests across multiple channels. You will partner with front office, line of business, and plant teams to resolve issues efficiently and proactively, while ensuring accuracy in pricing, orders, and contracts.

You will maintain detailed records and look for opportunities to enhance customer satisfaction and service delivery, contributing to a high-quality customer experience