Associate, Commercial Customer Care

Schneider Electric; Philippines; On-site; PHP 300,000 - 600,000; Full time

Benefits offered by this job

Country-specific programs

Job summary

Schneider Electric Philippines is seeking an Associate in Commercial Customer Care to resolve inquiries, coordinate with internal teams, and deliver seamless service that drives satisfaction and loyalty across our global customers.

You will manage customer inquiries, orders and service requests across multiple channels, support pricing and contract coordination, maintain detailed records, and identify opportunities to improve the customer experience while collaborating with Pacific and

Qualifications

• Handling requests via BFO, mySchneider, EDI, SAP and other portals.
• Requests may include pricing and availability, order booking, modifications, returns, credits, and delivery complaints.
• Requests will come through email, web or portal sources.
• Ensure case resolution thru monitoring of open and pending items.
• Handle customer requests efficiently and accurately to retain a positive customer experience.
• Demonstrate an open attitude towards process improvements and changes.
• Provide improvement recommendations to enhance the customer experience by practicing speak up culture.
• Engage various teams across Pacific and the Philippines and collaborate effectively for better outcomes.
• Other tasks which the managers may assign from time to time.

Responsibilities

• Manage customer inquiries, orders, and service requests across multiple communication channels with professionalism
• Partner with front office, line of business, and plant teams to resolve issues efficiently and proactively
• Support order management, pricing, and contract coordination while ensuring accuracy and timeliness
• Maintain detailed records and identify opportunities to improve customer satisfaction and service delivery

Skills

Customer service

Active listening

Collaboration

Problem solving

Data analysis

Communication

Process improvement

Teamwork

Tools

SAP

EDI

mySchneider

Customer portals

Job description

Join our Commercial Customer Care team as an Associate and become the trusted partner our customers rely on. You'll resolve inquiries, coordinate with internal teams, and deliver seamless experiences that drive satisfaction and loyalty.

What will you do

• Manage customer inquiries, orders, and service requests across multiple communication channels with professionalism
• Partner with front office, line of business, and plant teams to resolve issues efficiently and proactively
• Support order management, pricing, and contract coordination while ensuring accuracy and timeliness
• Maintain detailed records and identify opportunities to improve customer satisfaction and service delivery

What are the key skills we are looking for

• Customer orientation — intermediate level; anticipating needs and delivering solutions that exceed expectations
• Customer service — developing level; responding to inquiries with professionalism and empathy
• Active listening — developing level; understanding customer concerns to provide accurate resolutions
• Collaboration — developing level; partnering across teams to address complex customer needs
• Problem solving — developing level; diagnosing issues and implementing effective solutions quickly
• Customer experience improvement — developing level; spotting trends and recommending service enhancements
• Data science — developing level; using data insights to inform decisions and improve outcomes
• Critical thinking — foundational level; analyzing situations to determine the best course of action

What qualifications will make you successful

• Process requests received thru BFO, mySchneider, EDI, SAP and other portals.
• Requests may include pricing and availability, order booking, modifications, returns, credits, and delivery complaints.
• Requests will come through email, web or portal sources.
• Ensure case resolution thru monitoring of open and pending items.
• Handle customer requests efficiently and accurately to retain a positive customer experience.
• Demonstrate an open attitude towards process improvements and changes.
• Provide improvement recommendations to enhance the customer experience by practicing speak up culture.
• Engage various teams across Pacific and the Philippines and collaborate effectively for better outcomes.
• Other tasks which the managers may assign from time to time.

What's in it for me

• A collaborative team environment where your contributions directly impact customer loyalty
• Opportunities for professional development and career growth within a dynamic organization
• Exposure to cross-functional operations and diverse business challenges
• A role where every day brings new opportunities to solve problems and make a difference

Ready to deliver exceptional customer care Apply today and join a team that values your impact!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits—it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you.

• Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.