Hybrid Technical Support Engineer (Electrical)

Schneider Electric Corp; Cavite City; Hybrid; PHP 279,000 - 502,000; Full time

Job summary

Schneider Electric in Cavite City is seeking a technically minded problem solver to join our Technical Customer Care team. You will diagnose inquiries related to product specifications, applications, and system integration, and assist customers with product selection and optimization.

You will work closely with internal teams to resolve complex cases, deliver clear explanations, and ensure a seamless, positive experience for every customer.

Qualifications

• Graduate of BS Electrical Engineering or Electronics Engineering.
• Willing to work hybrid during US business hours in Rosario, Cavite.
• Strong analytical and diagnostic thinking.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide technical support for product specifications, applications, and system integration.
• Assist customers with product selection and troubleshoot performance issues.
• Collaborate with internal teams to resolve complex cases and share insights.
• Resolve requests to ensure a positive customer experience.

Skills

Active listening

Customer service

Customer support

Product knowledge

Troubleshooting

Problem solving

Communication

Product application

Education

BS Electrical Engineering

Job description

Schneider Electric in Cavite City is seeking a technically minded problem solver to join our Technical Customer Care team. You will diagnose inquiries related to product specifications, applications, and system integration, and assist customers with product selection and optimization.

You will work closely with internal teams to resolve complex cases, deliver clear explanations, and ensure a seamless, positive experience for every customer.