Commercial Customer Care Specialist

Schneider Electric; Cavite City; On-site; PHP 240,000 - 480,000; Full time

Benefits offered by this job

Country-specific programs

Job summary

Schneider Electric in Cavite City, Philippines, is seeking an Associate for Commercial Customer Care to resolve inquiries and coordinate with internal teams to deliver seamless experiences that drive satisfaction and loyalty.

You will manage inquiries across channels, support order management and pricing, and maintain records while identifying opportunities to improve customer service delivery in a dynamic energy solutions environment.

Qualifications

• Process requests received thru BFO, mySchneider, EDI, SAP and other portals.
• Requests may include pricing and availability, order booking, modifications, returns, credits, and delivery complaints.
• Requests will come through email, web or portal sources.
• Ensure case resolution thru monitoring of open and pending items.
• Handle customer requests efficiently and accurately to retain a positive customer experience.
• Demonstrate an open attitude towards process improvements and changes.
• Provide improvement recommendations to enhance the customer experience by practicing speak up culture.
• Engage various teams across Pacific and the Philippines and collaborate effectively for better outcomes.
• Other tasks which the managers may assign from time to time.

Responsibilities

• Manage customer inquiries, orders, and service requests across multiple communication channels with professionalism.
• Partner with front office, line of business, and plant teams to resolve issues efficiently and proactively.
• Support order management, pricing, and contract coordination while ensuring accuracy and timeliness.
• Maintain detailed records and identify opportunities to improve customer satisfaction and service delivery.

Skills

Customer orientation

Customer service

Active listening

Collaboration

Problem solving

Customer experience improvement

Data science

Critical thinking

Tools

BFO

mySchneider

EDI

SAP

Job description

Schneider Electric in Cavite City, Philippines, is seeking an Associate for Commercial Customer Care to resolve inquiries and coordinate with internal teams to deliver seamless experiences that drive satisfaction and loyalty.

You will manage inquiries across channels, support order management and pricing, and maintain records while identifying opportunities to improve customer service delivery in a dynamic energy solutions environment.