Contract & Customer Experience Manager (Hybrid)

Schneider Electric; Cavite City; Hybrid; PHP 450,000 - 650,000; Full time

Benefits offered by this job

Country-specific programs and inititi​

Job summary

Schneider Electric Philippines is seeking an EcoCare Contract Manager to maintain strong relationships with internal stakeholders and customers, ensuring we deliver on promised value.

You will own contracts, coordinate services, update customer and contract data in bFS, generate renewal quotes, and collaborate with Business Development, Inside Sales, Project Managers, and the Connected Services Hub to optimize service delivery.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong problem-solving and time-management abilities.
• Organized, detail oriented, able to prioritize and complete multiple tasks.

Responsibilities

• Maintain high customer satisfaction through knowledge of EcoCare offerings and timely communication.
• Own contracts for assigned offer/region; oversee administration for Services contracts and promote customer satisfaction.
• Coordinate services through the contract lifecycle: manage orders, activate contracts in bFS, manage work orders, schedule services, and create renewal quotes.

Skills

Excellent communication

Problem-solving

Time management

Organized / detail oriented

Data entry

Flexibility with customers

Education

Bachelor’s degree in Computer Science / IT or Business

Tools

MS Office

Job description

Schneider Electric Philippines is seeking an EcoCare Contract Manager to maintain strong relationships with internal stakeholders and customers, ensuring we deliver on promised value.

You will own contracts, coordinate services, update customer and contract data in bFS, generate renewal quotes, and collaborate with Business Development, Inside Sales, Project Managers, and the Connected Services Hub to optimize service delivery.