Customer Care Associate — Cross-Functional Solutions

Schneider Electric; Philippines; On-site; PHP 300,000 - 600,000; Full time

Benefits offered by this job

Country-specific programs

Job summary

Schneider Electric Philippines is seeking an Associate in Commercial Customer Care to resolve inquiries, coordinate with internal teams, and deliver seamless service that drives satisfaction and loyalty across our global customers.

You will manage customer inquiries, orders and service requests across multiple channels, support pricing and contract coordination, maintain detailed records, and identify opportunities to improve the customer experience while collaborating with Pacific and

Qualifications

• Handling requests via BFO, mySchneider, EDI, SAP and other portals.
• Requests may include pricing and availability, order booking, modifications, returns, credits, and delivery complaints.
• Requests will come through email, web or portal sources.
• Ensure case resolution thru monitoring of open and pending items.
• Handle customer requests efficiently and accurately to retain a positive customer experience.
• Demonstrate an open attitude towards process improvements and changes.
• Provide improvement recommendations to enhance the customer experience by practicing speak up culture.
• Engage various teams across Pacific and the Philippines and collaborate effectively for better outcomes.
• Other tasks which the managers may assign from time to time.

Responsibilities

• Manage customer inquiries, orders, and service requests across multiple communication channels with professionalism
• Partner with front office, line of business, and plant teams to resolve issues efficiently and proactively
• Support order management, pricing, and contract coordination while ensuring accuracy and timeliness
• Maintain detailed records and identify opportunities to improve customer satisfaction and service delivery

Skills

Customer service

Active listening

Collaboration

Problem solving

Data analysis

Communication

Process improvement

Teamwork

Tools

SAP

EDI

mySchneider

Customer portals

Job description

Schneider Electric Philippines is seeking an Associate in Commercial Customer Care to resolve inquiries, coordinate with internal teams, and deliver seamless service that drives satisfaction and loyalty across our global customers.

You will manage customer inquiries, orders and service requests across multiple channels, support pricing and contract coordination, maintain detailed records, and identify opportunities to improve the customer experience while collaborating with Pacific and