CSR (Telecommunications Acc.) – Davao Site!

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 223,000 - 312,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Davao is seeking a Customer Service Representative to handle inbound and outbound calls, address inquiries, and provide excellent support for a telecommunications account.

The role requires at least 6 months of customer contact experience, B2 English proficiency, and a high school diploma. Applicants must be willing to work onsite in Davao and on shifting schedules, including weekends and holidays.

Qualifications

• At least 6 months of Customer Contact Experience (CCE).
• B2 English communication proficiency.
• High School Graduate under the Old Curriculum or Senior High School Graduate under the New Curriculum.
• Willing to work onsite in Davao.
• Willing to work on a shifting schedule, including weekends and holidays.
• Good communication and customer service skills.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Address customer inquiries, concerns, and service requests.
• Provide accurate information about telecommunications products and services.
• Troubleshoot and resolve basic customer concerns.
• Process account updates, requests, and other transactions accurately.
• Document customer interactions and maintain accurate records.
• Meet established quality, productivity, and customer service standards.
• Follow company policies, procedures, and account guidelines.

Skills

CCE experience

English (B2)

Customer service

Onsite in Davao

Shift work

Good communication

Education

High School Graduate (Old/New curriculum)

Job description

We are looking for a Customer Service Representative to join our Telecommunications account in Davao. The role involves assisting customers through inbound and outbound calls, addressing inquiries and concerns, processing service requests, and providing excellent customer support while meeting quality and performance standards.

Qualifications

• At least 6 months of Customer Contact Experience (CCE)

• B2 English communication proficiency

• High School Graduate under the Old Curriculum or Senior High School Graduate under the New Curriculum

• Willing to work onsite in Davao

• Willing to work on a shifting schedule, including weekends and holidays

• Good communication and customer service skills

Key Responsibilities

• Handle inbound and outbound customer calls professionally

• Address customer inquiries, concerns, and service requests

• Provide accurate information about telecommunications products and services

• Troubleshoot and resolve basic customer concerns

• Process account updates, requests, and other transactions accurately

• Document customer interactions and maintain accurate records

• Meet established quality, productivity, and customer service standards

• Follow company policies, procedures, and account guidelines