Client Service Representative| (Telco Acc.) Davao Site

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 167,000 - 257,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Davao City is seeking a customer support agent for a Telecommunications account. The role handles customer inquiries, resolves concerns, processes service requests, and delivers quality assistance through inbound and outbound calls onsite.

The ideal candidate is a high school graduate with good communication and interpersonal skills, willing to work shifting schedules, including weekends and holidays, and able to operate onsite in Davao City to

Qualifications

• High school graduate (old curriculum) or senior high school graduate (new curriculum).
• Willing to work shifting schedules, weekends and holidays.
• Good communication and interpersonal skills.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist with billing, account, service, and technical inquiries.
• Resolve customer concerns efficiently and professionally.
• Process service requests and account updates accurately.
• Provide clear information about telecommunications products and services.
• Document customer interactions and update account records.
• Meet quality, productivity, and customer service standards.

Skills

Good communication

Interpersonal skills

Education

High School Graduate (Old Curriculum) or SHS Graduate (New Curriculum)

Job description

Provide customer support for a Telecommunications account by handling customer inquiries, resolving concerns, processing service requests, and delivering quality assistance through inbound and outbound calls. This is an onsite position for shifters in Davao City.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)

• With or without BPO/customer service experience

• Good communication and interpersonal skills

• Willing to work shifting schedules, weekends, and holidays

• Willing to work onsite in Davao City

Key Responsibilities

• Handle inbound and outbound customer calls

• Assist with billing, account, service, and technical inquiries

• Resolve customer concerns efficiently and professionally

• Process service requests and account updates accurately

• Provide clear information about telecommunications products and services

• Document customer interactions and update account records

• Meet quality, productivity, and customer service standards