Telecommunication Billing Associates

Recruitify_HR; Davao City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Talent Outsourcing Channel Solutions in Davao City, Philippines, is seeking a Telecommunication Billing Associate to join our dynamic team. This full-time role handles telecom billing and provides excellent customer service to clients.

You will process transactions, respond to billing inquiries, document activities, and collaborate with cross-functional teams to improve processes while adhering to all company policies and regulatory requirements.

Qualifications

• HS/SHS education required; no experience required.
• Billing and sales experience is a plus.
• Conversation skills and clear motivation for applying.

Responsibilities

• Accurately process and manage customer billing transactions for telecommunication services
• Handle customer inquiries and complaints related to billing and account management
• Ensure timely and efficient resolution of billing-related issues
• Maintain detailed records and documentation of all billing activities
• Collaborate with cross-functional teams to identify and implement process improvements
• Adhere to Company Policies, Procedures, And Regulatory Requirements
• Provide exceptional customer service and build strong relationships with clients

Skills

Conversation skills

Problem-solving

Analytical skills

Communication

Interpersonal skills

Computer skills

Ability to meet deadlines

Customer service

Education

HS/SHS grad

Job description

Talent Outsourcing Channel Solutions' is seeking talented Telecommunication Billing Associates to join our dynamic team in Davao City, Davao del Sur. As a Telecommunication Billing Associate, you will be responsible for providing exceptional customer service and handling all aspects of telecommunication billing for our clients. This is a full-time position offering competitive compensation and benefits.

What you'll be doing

• Accurately process and manage customer billing transactions for telecommunication services
• Handle customer inquiries and complaints related to billing and account management
• Ensure timely and efficient resolution of billing-related issues
• Maintain detailed records and documentation of all billing activities
• Collaborate with cross-functional teams to identify and implement process improvements
• Adhere To Company Policies, Procedures, And Regulatory Requirements
• Provide exceptional customer service and build strong relationships with clients

What we're looking for

• At least HS Grad (old curriculum) / SHS Grad | no experience required| billing & sales is a + factor **Conversation skills, commitment (reason for applying, plans etc.)
• Strong problem-solving and analytical skills to handle complex billing inquiries
• Excellent communication and interpersonal skills to effectively interact with customers
• Proficient in using various computer systems and software applications
• Ability to work in a fast-paced, target-driven environment and meet deadlines
• Commitment to delivering high-quality customer service and exceeding client expectations