Customer Care Advocate

Zohorecruit; Quezon City; On-site; PHP 201,000 - 335,000; Full time

Job summary

Level Up Talent Solutions in Quezon City is hiring a entry-level Customer Support Specialist to provide service aligned with KPIs and help desks. You will identify customer needs, deliver timely resolutions, and maintain clear, empathetic communication.

Candidates with a high school diploma, 3–6 months of experience, good PC skills, and teamwork ability are welcome. The role offers a fast-paced environment and opportunities to grow with the company.

Qualifications

• High school graduate (college level is a plus).
• 3–6 months of customer service or related experience preferred.
• Strong verbal and written communication skills.

Responsibilities

• Provide customer support aligned with defined KPIs and service standards
• Identify customer needs by asking the right questions and clarifying concerns
• Deliver accurate and timely resolutions using available tools and resources
• Communicate clearly, professionally, and with empathy
• Build rapport with customers while maintaining efficiency
• Maintain basic knowledge of client products and/or services
• Accurately document customer interactions and update records as required
• Navigate systems to track, manage, and resolve customer inquiries
• Participate in initiatives that improve customer satisfaction and business performance
• Offer relevant products and/or services when appropriate
• Refer complex concerns to appropriate teams or senior staff as needed

Skills

Customer service

Communication skills

Computer navigation

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Job description

Level Up Talent Solutions in Quezon City is hiring a entry-level Customer Support Specialist to provide service aligned with KPIs and help desks. You will identify customer needs, deliver timely resolutions, and maintain clear, empathetic communication.

Candidates with a high school diploma, 3–6 months of experience, good PC skills, and teamwork ability are welcome. The role offers a fast-paced environment and opportunities to grow with the company.