Customer Care Advisor – Philippines

cnx; Makati; On-site; PHP 167,000 - 246,000; Full time

Job summary

Concentrix is seeking an Advisor for Webhelp PH in Makati to deliver excellent customer service and resolve issues in a fast-paced contact center. You will handle inquiries, build rapport, and ensure customer satisfaction while meeting KPIs.

Qualifications include a high school diploma (two years of college preferred), strong communication skills, attention to detail, and the ability to work well in a team or independently. Shifts may rotate as needed.

Qualifications

• High school diploma; 3–6 months of relevant experience preferred.
• Strong customer service orientation and courteous demeanor.
• Solid computer navigation skills and PC knowledge.
• Clear written and verbal communication abilities.
• Dependable with attention to detail and accuracy.
• Able to multitask and adapt to a fast-paced environment.
• Able to work as part of a team or independently.
• Demonstrate patience in all customer interactions; maintain a professional tone.

Responsibilities

• Ensure service meets contractual KPIs.
• Clarify requirements and provide resolution with decision-support tools.
• Listen to customer needs and demonstrate empathy.
• Greet customers courteously and professionally.
• Maintain knowledge of client products/services.
• Prepare complete and accurate work, noting accounts as required.
• Engage in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in the call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Adaptability

Teamwork

Patience

Professionalism

Education

High school diploma or equivalent

Two years of college education (Philippines section)

Job description

Concentrix is seeking an Advisor for Webhelp PH in Makati to deliver excellent customer service and resolve issues in a fast-paced contact center. You will handle inquiries, build rapport, and ensure customer satisfaction while meeting KPIs.

Qualifications include a high school diploma (two years of college preferred), strong communication skills, attention to detail, and the ability to work well in a team or independently. Shifts may rotate as needed.