Customer Banking Relationship Agent (CSR)

J-K Network Services; Pasig; On-site; PHP 200,880 - 279,000; Full time

Benefits offered by this job

Government mandated Benefits

HMO

13th month pay

Leave Credits

Joining Bonus

Job summary

A leading IT company in the Philippines is looking for a Customer Banking Relationship Agent (CSR) to provide exceptional service to customers during graveyard shifts. Ideal candidates should have customer service experience, be willing to work on-site, and handle inquiries via phone and email. Benefits include government mandated benefits, HMO, and a joining bonus. This position is suitable for fresh graduates and those with prior BPO experience.

Qualifications

• At least 1-2 years of work experience in CSR role is an advantage.
• Experience working in BPO company is a plus.
• Willing to work fully on site at graveyard shift.

Responsibilities

• Respond to customer questions/inquiries via phone call, messages and email.
• Assisting customers with order placement, billing inquiries, and service requests.
• Verifying customer identity and update records securely.
• Providing accurate information about products, services, and account details.
• Ensures entries are clear, complete, and accurate.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

Open for Fresh Graduates and Undergraduates

Job description

Client Profile: One of the largest IT Company for over 49 years in the industry providing technology and electronics consultant.

Position: Customer Banking Relationship Agent (CSR)

Industry: IT Company

Location: Ortigas, Pasig City

Salary: Php18,000 – Php25,000

Schedule: Graveyard Schedule

Work Set up: Work on site

Benefits

• Government mandated Benefits
• HMO
• 13th month pay
• Leave Credits
• Joining Bonus

Job Requirements

• Open for Fresh Graduates and Undergraduates
• At least 1-2 years of work experience in CSR role is advantage
• Experience working in BPO company is a plus
• Willing to work fully on site at graveyard shift
• Amenable to start as soon as possible

Job Responsibilities

• Respond to customer questions/inquiries via phone call, messages and email
• Assisting customers with order placement, billing inquiries, and service requests.
• Verifying customer identity and update records securely.
• Providing accurate information about products, services, and account details.
• Ensures entries are clear, complete, and accurate.

LOOK FOR MS. LIRA

Recruitment Process

• Initial interview
• 2nd interview
• Final interview
• JOB OFFER