Customer Service Representative

J-K Network Services; Cebu City; On-site; PHP 201,000 - 301,000; Full time

Job summary

A leading IT consulting company in Cebu City seeks a Customer Service Representative (Voice and Non Voice) to address customer inquiries and resolve technological issues. Candidates should have at least 2 months of CSR experience and be willing to work on graveyard shifts on-site. High rates of customer satisfaction are expected.

Qualifications

• Open to non-Bachelor's degree holders.
• At least 2 months of CSR experience.
• Willing to work on graveyard shifts.
• Must be willing to work on site.

Responsibilities

• Address inquiries related to invoicing and technology.
• Diagnose and resolve technological issues.
• Coordinate with SMEs and team leads.
• Maintain knowledge of corporate policies and products.
• Participate in team meetings, e-learning, and trainings.
• Preserve high rates of contact resolution, chat effectiveness, and customer happiness.
• Maintain current knowledge of corporate policies, goods, and services when working with internal teams.

Skills

Customer Service

Problem Solving

Communication

Education

Non-Bachelor's degree

Job description

Overview

COMPANY PROFILE:This IT Global Consulting Company aims to empower manufacturing companies to have an efficient operation by implementing software system like ERP and SAP. They have now offices in Japan, Indonesia, Vietnam and here in the Philippines.

Position

CSR (Voice and Non Voice)

Company Industry

BPO/IT Company

Work Location

Lapu Lapu Cebu

Work Schedule

Graveyard (Weekends Off)

Salary

Negotiable depending on years of working experience

Work Setup

On site

Responsibilities

• Address invoicing, domain, email, hosting, and website-related inquiries.
• Diagnose technological problems and offer prompt, efficient fixes.
• Coordinate with SMEs, Team Leads, and other departments to manage escalations and ensure timely follow-ups.
• Gather and share opinions about goods, services, and customer assistance.
• Participate in team meetings, e-learning, and trainings
• Preserve high rates of contact resolution, chat effectiveness, and customer happiness.
• Maintain current knowledge of corporate policies, goods, and services when working with internal teams.

Recruitment Process (online)

• HR Interview
• Final Interview
• Job offer

Qualifications

• Open for non-Bachelor\'s Degree holder
• At least 2 months of CSR experience
• Amenable to work on graveyard
• Amenable to work on site.

Look for: Ms. Kendra