CDO CSR ( Customer Service Representative)

Metacom Careers; Cagayan de Oro; On-site; PHP 167,000 - 279,000; Full time

Job summary

Metacom Careers in the Philippines is seeking a Customer Service Representative to provide frontline support to clients via phone and email. You will address inquiries, resolve issues, and maintain precise records of interactions and transactions.

The role requires 0–2 years in customer service, strong English communication skills, and a positive, eager-to-learn attitude in a fast-paced call center environment.

Qualifications

• Educational qualifications: High School Diploma or equivalent.
• Experience level: 0–2 years in customer service or related field.
• English proficiency: written and spoken.
• Familiarity with call centre operations.
• Positive attitude and willingness to learn.

Responsibilities

• Provide exceptional customer service and support to clients via phone and email.
• Address customer inquiries and resolve issues promptly and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer satisfaction and service delivery.
• Participate in training sessions to develop skills and product knowledge.

Skills

Strong communication

Interpersonal skills

English proficiency

Positive attitude

Education

High School Diploma or equivalent

Job description

• Provide exceptional customer service and support to clients via phone and email.
• Address customer inquiries and resolve issues promptly and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer satisfaction and service delivery.
• Participate in training sessions to develop skills and product knowledge.

Description

• Provide exceptional customer service and support to clients via phone and email.
• Address customer inquiries and resolve issues promptly and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer satisfaction and service delivery.
• Participate in training sessions to develop skills and product knowledge.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years of experience in customer service or related field
• Skills and Competencies: Strong communication and interpersonal skills
• Skills and Competencies: Proficiency in English, both written and spoken
• Skills and Competencies: Familiarity with call centre operations
• Qualities and Traits: Positive attitude and willingness to learn