CSR Associate- Virtual Interview -Salary upto 20k-40k

Recruitify_HR; Cebu City; Remote; PHP 279.000 - 391.000; Vollzeit

Zusammenfassung

Recruitify_HR is seeking a customer service professional in a remote role based in the Philippines. You will address client inquiries, handle complaints, provide product and service information, and ensure a positive customer experience.

You will manage customer accounts, update information in the system, and collaborate with the team to improve service processes. A Bachelor’s degree and 1–3 years of experience are expected, with strong communication and adaptability.

Qualifikationen

• Bachelor’s degree in a relevant field.
• 1–3 years of experience in customer service or related field.
• Strong communication and interpersonal skills.
• Adaptability and a customer-centric mindset.
• Ability to handle multiple tasks while maintaining attention to detail.
• Comfortable working in a virtual environment.

Aufgaben

• Provide exceptional customer service by addressing client inquiries and complaints.
• Assist customers with product and service information, ensuring a positive experience.
• Manage customer accounts and update information accurately in the system.
• Collaborate with team members to improve service processes and efficiency.
• Conduct follow-ups to ensure customer satisfaction and resolve any outstanding issues.

Kenntnisse

Strong communication and interpersonal

Ausbildung

Bachelor’s degree in a relevant field

Jobbeschreibung

Responsibilities

• Provide exceptional customer service by addressing client inquiries and complaints.
• Assist customers with product and service information, ensuring a positive experience.
• Manage customer accounts and update information accurately in the system.
• Collaborate with team members to improve service processes and efficiency.
• Conduct follow-ups to ensure customer satisfaction and resolve any outstanding issues.

Description

• Provide exceptional customer service by addressing client inquiries and complaints.
• Assist customers with product and service information, ensuring a positive experience.
• Manage customer accounts and update information accurately in the system.
• Collaborate with team members to improve service processes and efficiency.
• Conduct follow-ups to ensure customer satisfaction and resolve any outstanding issues.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 1–3 years of experience in customer service or a related field.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Adaptability and a customer-centric mindset.
• Responsibilities and Duties: Ability to handle multiple tasks while maintaining attention to detail.
• Working Conditions: Comfortable working in a virtual environment.