CSR ASSOCIATE. Virtual Interview. Salary upto 20k-40k

Recruitify_HR; Pasig; On-site; PHP 446,000 - 781,000; Full time

Job summary

Recruitify_HR is seeking an experienced Customer Support Specialist in a remote Philippines-based role. You will assist customers via phone, email, and chat to resolve inquiries and issues, guiding them through the purchase process and ensuring accurate records.

The ideal candidate has 5–7 years in customer service, excellent communication and problem-solving skills, and a customer-centric mindset. This role offers flexible hours in a remote setup with strong team collaboration.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 5–7 years in customer service or related fields.
• Excellent communication and problem-solving skills.
• Ability to analyze customer needs and provide suitable solutions.
• Strong interpersonal skills and a customer-centric attitude.
• Remote work environment with flexible hours.

Responsibilities

• Assist customers via phone, email, and chat to resolve inquiries and issues.
• Provide product and service information, guiding customers through the purchase process.
• Document customer interactions and maintain comprehensive records.
• Collaborate with team members to enhance customer service delivery.
• Identify recurring issues and suggest process improvements to enhance customer satisfaction.

Skills

Communication

Problem-solving

Interpersonal skills

Education

Bachelor's degree in a relevant field

Job description

• Assist customers via phone, email, and chat to resolve inquiries and issues.
• Provide product and service information, guiding customers through the purchase process.
• Document customer interactions and maintain comprehensive records.
• Collaborate with team members to enhance customer service delivery.
• Identify recurring issues and suggest process improvements to enhance customer satisfaction.

Description

• Assist customers via phone, email, and chat to resolve inquiries and issues.
• Provide product and service information, guiding customers through the purchase process.
• Document customer interactions and maintain comprehensive records.
• Collaborate with team members to enhance customer service delivery.
• Identify recurring issues and suggest process improvements to enhance customer satisfaction.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 5-7 years in customer service or related fields.
• Skills and Competencies: Excellent communication and problem-solving skills.
• Responsibilities and Duties: Ability to analyze customer needs and provide suitable solutions.
• Qualities and Traits: Strong interpersonal skills and a customer-centric attitude.
• Working Conditions: Remote work environment with flexible hours.