CSR-Non voice ( ecommerce) on-site Pampanga only

REMCO BPO CORPORATION; Philippines; Presencial; PHP 201.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Compensation Package

Paid Overtime and Holiday Pay

HMO Coverage

13th Month Pay

Government-Mandated Benefits (SSS,Phil

Performance-Based Incentives

Descripción de la vacante

REMCO BPO CORPORATION is hiring a non-voice Customer Service Representative (CSR) to support buyers and clients via email, chat, and messaging platforms. You will address inquiries, resolve issues, process requests, and help ensure a positive service experience.

The role requires meticulous written communication, the ability to work early shifts (7:00 AM–4:00 PM) and weekends, and at least 2 years in a non-voice CSR role, with a focus on accuracy, teamwork, and reliability.

Formación

• Excellent attention to detail.
• Strong written communication skills with the ability to respond to buyers' and clients' concerns accurately and professionally.
• Fast learner who can quickly adapt to new tools and processes.
• Highly organized with excellent time management skills.
• Willing to work an early shift, typic 7:00 AM – 4:00 PM
• Able to work effectively under pressure and manage tasks independently with minimal supervision.
• Team player with a collaborative and positive attitude.
• At least 2 year of experience in a Non-Voice Customer Service Representative (CSR) role.
• Reliable with a strong commitment to maintaining excellent attendance throughout the year.
• Positive attitude and a willingness to learn and grow.
• Willing to work weekends (Saturday and Sunday)

Responsabilidades

• Respond promptly and professionally to customer inquiries through non-voice channels.
• Resolve customer concerns accurately while maintaining a high level of customer satisfaction.
• Process orders, returns, refunds, exchanges, and other customer requests as needed.
• Maintain accurate records of customer interactions and updates in the appropriate systems.
• Follow company policies, client guidelines, and standard operating procedures.
• Collaborate with team members and other departments to resolve customer issues efficiently.
• Learn and adapt quickly to new tools, systems, and processes.
• Manage multiple tasks while meeting productivity, quality, and service level targets.
• Maintain professionalism, reliability, and excellent attendance.
• Clear all emails in your assign stores
• Perform other customer support or administrative tasks as assigned by the client or management.

Conocimientos

Attention to detail

Written communication

Fast learner

Time management

Team player

Shift flexibility

Independent work

Experience in CSR

Attendance reliability

Weekend work

Descripción del empleo

As a Non-Voice Customer Service Representative (CSR), you will be responsible for providing exceptional customer support through written communication channels such as email, chat, livechat and messaging platforms. You will assist buyers and clients by addressing inquiries, resolving concerns, processing requests, and ensuring a positive customer experience.

Key responsibility

• Respond promptly and professionally to customer inquiries through non-voice channels.

• Resolve customer concerns accurately while maintaining a high level of customer satisfaction.

• Process orders, returns, refunds, exchanges, and other customer requests as needed.

• Maintain accurate records of customer interactions and updates in the appropriate systems.

• Follow company policies, client guidelines, and standard operating procedures.

• Collaborate with team members and other departments to resolve customer issues efficiently.

• Learn and adapt quickly to new tools, systems, and processes.

• Manage multiple tasks while meeting productivity, quality, and service level targets.

• Maintain professionalism, reliability, and excellent attendance.

• Clear all emails in your assign stores

• Perform other customer support or administrative tasks as assigned by the client or management.

Job Qualifications

• Excellent attention to detail.

• Strong written communication skills with the ability to respond to buyers' and clients' concerns accurately and professionally.

• Fast learner who can quickly adapt to new tools and processes.

• Highly organized with excellent time management skills.

• Willing to work an early shift, typic 7:00 AM – 4:00 PM

• Able to work effectively under pressure and manage tasks independently with minimal supervision.

• Team player with a collaborative and positive attitude.

• At least 2 year of experience in a Non-Voice Customer Service Representative (CSR) role.

• Reliable with a strong commitment to maintaining excellent attendance throughout the year.

• Positive attitude and a willingness to learn and grow.

• Willing to work weekends (Saturday and Sunday)

Benefits & Perks

• Competitive Compensation Package

• Salary Increase Upon Regularization

• Paid Overtime and Holiday Pay

• Rest Day Overtime Pay

• HMO Coverage

• 13th Month Pay

• Government-Mandated Benefits (SSS, PhilHealth, and Pag-IBIG)

• Performance-Based Incentives and Recognition Programs:

• MVP of the Day – Cash Incentive

• Employee of the Month – Cash Incentive and Recognition

• Birthday Celebrations and Employee Recognition Activities

• Supportive and Collaborative Work Environment

• Opportunities for Career Growth and Professional Development

Additional Information

A two-week paid trial period is required prior to official employment or probationary status. This trial period is fully compensated and is designed to ensure mutual alignment between the employee and the organization regarding role expectations, performance standards, and overall fit.