CSR - Mandaluyong - Virtual Processing

Private Advertiser; Mandaluyong; Sur place; PHP 279 000 - 446 000; Plein temps

Résumé du poste

Private Advertiser is seeking a customer service professional to handle inbound calls and resolve inquiries at a Mandaluyong onsite location. The role requires strong communication skills and a focus on delivering excellent service while meeting performance targets.

Qualifications include a high school diploma, 2 years of BPO experience, and willingness to work a night shift. Start date is ASAP and onsite recruitment will be conducted virtually as part of the process.

Qualifications

• High school or senior high school graduate is required.
• 2 years of solid BPO experience.
• Good verbal and written communication skills.
• Customer service-oriented with strong problem-solving skills.

Responsabilités

• Handle inbound customer calls and address inquiries and concerns.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues professionally and efficiently.
• Document customer interactions and update records in the system.
• Ensure a positive customer experience through excellent service.
• Meet performance targets, quality standards, and productivity expectations.

Connaissances

Verbal communication

Written communication

Customer service

Problem solving

Formation

High school diploma

Description du poste

QUALIFICATIONS:

• At least High school or senior high school graduate

• 2 years of solid BPO experience.

• Good verbal and written communication skills.

• Customer service-oriented with strong problem-solving skills.

• Willing to work on a night-shift schedule.

• Willing to work onsite in Mandaluyong City.

• Can start ASAP.

• Must be available for virtual recruitment processing.

RESPONSIBILITIES:

• Handle inbound customer calls and address customer inquiries and concerns.

• Provide accurate information about products, services, and account-related concerns.

• Resolve customer issues professionally and efficiently.

• Document customer interactions and update records in the system.

• Ensure a positive customer experience through excellent service.

• Meet performance targets, quality standards, and productivity expectations.