CSR | Morning Shift | 1 Year BPO Exp

transcosmos Asia Philippines Inc.; Taguig; On-site; PHP 223,200 - 279,000; Full time

Job summary

transcosmos Asia Philippines Inc. is looking for a Blended Dayshift CSR in Taguig. The role involves handling inbound and outbound customer inquiries via phone, email, and chat. Applicants should have at least one year of BPO experience and effective communication skills. Candidates must be amenable to working onsite in McKinley Hills, tagging city on a shifting schedule, including weekends and holidays. This position emphasizes customer service excellence and adherence to KPIs.

Qualifications

• At least 1 year experience in BPO industry.
• Willing to work onsite in McKinley Hills, Taguig City.
• Amenable to a shifting schedule including weekends and holidays.

Responsibilities

• Handle inbound and outbound calls, emails, and chat inquiries from customers.
• Provide product, service, and account-related information accurately.
• Resolve customer concerns in a timely and professional manner.
• Document all interactions properly in the system.

Skills

Average to Good communication skills

Education

Finished Senior High School

Job description

Job Summary

• Blended Dayshift CSR

Responsibilities

• Handle inbound and outbound calls, emails, and chat inquiries from customers
• Provide product, service, and account-related information accurately and clearly
• Resolve customer concerns in a timely and professional manner
• Process orders, returns, refunds, or service requests based on company guidelines
• Document all interactions properly in the system
• Meet required KPIs such as AHT, CSAT, quality, and productivity targets
• Coordinate with internal teams (billing, logistics, technical support) to resolve complex cases
• Ensure compliance with company policies and data privacy standards
• Adapt communication style based on customer location and cultural background
• Participate in training and continuous improvement activities

Basic Requirements

• At least finished Senior High School
• With at least 1 year experience in BPO industry
• Average to Good communication skills
• Amenable working onsite in McKinley Hills, Taguig City (beside Venice Grand Canal Mall)
• Amenable working on a shifting schedule including weekends and holidays