CSR Logistic Account - Can start ASAP

JOULESTOWATTS CONSULTING CORP.; Taguig; On-site; PHP 257,000 - 368,000; Full time

Benefits offered by this job

HMO upon regularization

Job summary

JOULESTOWATTS CONSULTING CORP. in Taguig is seeking a Customer Service Representative to handle inquiries across calls, chat, hotline, email and tickets, delivering timely and accurate solutions based on SOP.

The role requires minimum 1 year CSR/BPO experience with a customer-first mindset, strong communication and coordination skills, and proficiency in Office software. Night shifts with flexible schedules and weekend shifts are available, and immediate start is encouraged.

Qualifications

• Minimum 1 year CSR/Client Service experience (BPO preferred)
• Proficient in Office software
• Willing to work night shift and shifting schedules; flexible to weekends

Responsibilities

• Answer or receive customer requests via different service channels (calls/chat/hotline/mail/tickets), and provide timely and accurate solutions based on SOP.
• Resolve cases within the scope of authority or escalate to the appropriate team for unresolved issues
• Maintain records of customer interactions, process customer accounts, and file documents.

Skills

CSR experience

Communication skills

Coordination skills

Customer focus

Night shift

Immediate start

Education

High School or College

Tools

Office software

Operating systems

Job description

Requirement:

• Minimum 1 year CSR/Client Service Representative experience (BPO experience preferred) with a customer-first mindset, strong communication and coordination skills

• At least High School or College Level

• Proficient in computer operating systems and Office software

• English proficiency is preferred

• Strong multitasking, prioritization, and time management skills

• Willing to work in Upper McKinley, Taguig, on night shift and shifting/flexible schedules

• Can start immediately

Role Responsibility:

• Answer or receive customer requests via different service channels (calls/chat/hotline/mail/tickets), and provide timely and accurate solutions based on SOP.

• Resolve cases within the scope of authority or **escalate** to the appropriate team for unresolved issues

• Maintain records of customer interactions, process customer accounts, and file documents.

Other Information:

• Hiring Process: 1-day Hiring process. Only 1 virtual/online interview

• Office-Based. Location: Upper McKinley (opp. Venice Grand Mall), Taguig

• Night Shift with flexible scheduling. options to accommodate US time zones

• Flexible to work in a shifting schedule, including weekends (Saturday & Sunday), Holidays

• HMO upon regularization