CSR for Airline Account - Ortigas - Up to 28K

weSource Management Consultancy Firm; Pasig; On-site; PHP 284,000 - 341,000; Full time

Job summary

weSource Management Consultancy Firm in Ortigas is seeking Customer Service Representatives for a BPO account. This onsite role follows a shifting schedule and offers a salary up to 28,000 PHP, depending on experience and interview results.

Candidates must have at least 1 year of BPO experience with at least 6 months on an Airline account, be college level, and have omnichannel support experience. English should be competent for verbal and written communication.

Qualifications

• Must be at least college level
• At least 1 year call center experience in a voice support with at least 6 months airline experience
• Experience with Omnichannel

Responsibilities

• Handling Phone, Chat and Email
• Responding to customer inquiries and resolving issues.
• Providing excellent customer service and support.
• Resolving customer complaints and ensuring customer satisfaction.
• Analyzing situations and providing effective solutions to customer issues.
• Managing multiple tasks simultaneously, such as talking to customers, entering data, and using computer systems.

Job description

CSR for Airline Account - Ortigas - Up to 28K

About the job CSR for Airline Account - Ortigas - Up to 28K

We are looking for Customer Service Representatives to work for a BPO in Ortigas

This is an onsite role that follows a Shifting Schedule

Salary is up to 28,000 based on experience and interview result

Minimum requirement of at least 1 year of BPO experience with at least 6 months experience handling Airline Account

Requirements:

• Must be at least in a college level
• At least 1-year call center experience in a voice support with at least 6 months airline experience.
• Must have experience with Omnichannel.
• Average to above average English competency, both verbal and written.

Job Description:

• Handling Phone, Chat and Email
• Responding to customer inquiries and resolving issues.
• Providing excellent customer service and support.
• Resolving customer complaints and ensuring customer satisfaction.
• Analyzing situations and providing effective solutions to customer issues.
• Managing multiple tasks simultaneously, such as talking to customers, entering data, and using computer systems.