Airline Account CSR – Onsite, Ortigas (Shift Schedule)

weSource Management Consultancy Firm; Pasig; On-site; PHP 284,000 - 341,000; Full time

Job summary

weSource Management Consultancy Firm in Ortigas is seeking Customer Service Representatives for a BPO account. This onsite role follows a shifting schedule and offers a salary up to 28,000 PHP, depending on experience and interview results.

Candidates must have at least 1 year of BPO experience with at least 6 months on an Airline account, be college level, and have omnichannel support experience. English should be competent for verbal and written communication.

Qualifications

• Must be at least college level
• At least 1 year call center experience in a voice support with at least 6 months airline experience
• Experience with Omnichannel

Responsibilities

• Handling Phone, Chat and Email
• Responding to customer inquiries and resolving issues.
• Providing excellent customer service and support.
• Resolving customer complaints and ensuring customer satisfaction.
• Analyzing situations and providing effective solutions to customer issues.
• Managing multiple tasks simultaneously, such as talking to customers, entering data, and using computer systems.

Job description

weSource Management Consultancy Firm in Ortigas is seeking Customer Service Representatives for a BPO account. This onsite role follows a shifting schedule and offers a salary up to 28,000 PHP, depending on experience and interview results.

Candidates must have at least 1 year of BPO experience with at least 6 months on an Airline account, be college level, and have omnichannel support experience. English should be competent for verbal and written communication.