Customer Service Representative (Airline Account)

Lexie Staffing co.; Quezon City; On-site; PHP 234,360 - 301,320; Full time

Benefits offered by this job

Competitive salary

Paid training

HMO coverage

Clear career growth opportunities

Job summary

A staffing company is seeking dedicated Customer Service Representatives for an airline account in Quezon City. Responsibilities include managing customer calls, providing accurate product information, and resolving issues. The role requires at least a Senior High School diploma and 6 months of BPO experience. Competitive salary between ₱21,000 to ₱27,000, along with paid training and benefits are offered.

Qualifications

• Minimum of 6 months BPO experience.
• Having airline account experience is an advantage (not required).
• Willing to work onsite in Quezon City.

Responsibilities

• Handle customer inquiries with patience and professionalism.
• Provide accurate and timely information on products and services.
• Support customers with billing questions, account updates, and basic troubleshooting.
• Resolve issues efficiently to maintain a positive customer experience.
• Consistently uphold company service standards and quality expectations.

Skills

Strong communication skills

Active listening skills

Education

Senior High School graduate

Job description

We’re looking for dedicated Customer Service Representatives (Airline Account) to join our team! In this role, you’ll manage inbound and outbound calls, assist customers with their concerns, and ensure each interaction reflects quality service and professionalism.

Key Responsibilities:

• Handle customer inquiries with patience and professionalism
• Provide accurate and timely information on products and services
• Support customers with billing questions, account updates, and basic troubleshooting
• Resolve issues efficiently to maintain a positive customer experience
• Consistently uphold company service standards and quality expectations

Qualifications:

• Senior High School graduate or higher
• Minimum of 6 months BPO experience
• Having airline account experience is an advantage( not required).
• Strong communication and active listening skills
• Willing to work onsite in Quezon City

What We Offer:

• Competitive salary ranging from ₱21,000 to ₱27,000 (based on experience)
• Paid training and clear career growth opportunities
• HMO coverage and other comprehensive company benefits