CSR Airline Account - Onsite (Ortigas) - Up to 30K

weSource Management Consultancy Firm; Pasig; On-site; PHP 305,000 - 365,000; Full time

Job summary

weSource Management Consultancy Firm is seeking Customer Service Representatives for a BPO in Ortigas. This onsite role requires shifting schedule and involves handling phone, chat and email for an Airline account.

Ideal candidates have at least 1 year BPO experience, 6 months in airline accounts, good English, and omnichannel experience. Salary up to PHP 30,000, subject to experience and interview results.

Qualifications

• Minimum 1 year of BPO experience with at least 6 months handling Airline Account.
• Must have Omnichannel experience.
• Average to above average English competency, both verbal and written.

Responsibilities

• Handling Phone, Chat and Email.
• Responding to customer inquiries and resolving issues.
• Providing excellent customer service and support.
• Resolving customer complaints and ensuring customer satisfaction.
• Analyzing situations and providing effective solutions to customer issues.
• Managing multiple tasks simultaneously, such as talking to customers, entering data, and using computer systems.

Skills

Omnichannel

Airline account

BPO experience

Call center

English proficiency

Education

College level

Job description

About the job CSR Airline Account - Onsite (Ortigas) - Up to 30K

We are looking for Customer Service Representatives to work for a BPO in Ortigas

This is an onsite role that follows a Shifting Schedule

Salary is up to 30,000 based on experience and interview result

Minimum requirement of at least 1 year of BPO experience with at least 6 months experience handling Airline Account

Requirements:

• Must be at least in a college level
• At least 1-year call center experience in a voice support with at least 6 months airline experience.
• Must have experience with Omnichannel.
• Average to above average English competency, both verbal and written.

Job Description:

• Handling Phone, Chat and Email
• Responding to customer inquiries and resolving issues.
• Providing excellent customer service and support.
• Resolving customer complaints and ensuring customer satisfaction.
• Analyzing situations and providing effective solutions to customer issues.
• Managing multiple tasks simultaneously, such as talking to customers, entering data, and using computer systems.