Airline Specialist - BPO CSR

The Hird Corp.; Cebu City; On-site; PHP 246,000 - 312,000; Full time

Benefits offered by this job

Competitive salary + performance incentives

Day 1 HMO coverage

Paid training and career growth opportunities

Supportive and dynamic work culture

Job summary

A leading airline customer service provider is looking for a Customer Service Representative in Cebu City. You will manage customer inquiries related to flights and bookings, ensuring a seamless experience. Responsibilities include handling calls and emails, assisting with reservations, and resolving concerns. Ideal candidates should be college graduates with at least 6 months of BPO experience. Join a dynamic team offering competitive salaries, HMO coverage from Day 1, and opportunities for career growth.

Qualifications

• At least 6 months BPO/call center experience required.
• Experience in travel, airline, or hospitality accounts is a plus.
• Amenable to work onsite in Cebu City.

Responsibilities

• Handle inbound/outbound calls, chat, or email from airline passengers.
• Assist customers with flight bookings, cancellations, rebooking, and itinerary updates.
• Provide information on airline policies, travel requirements, and baggage guidelines.
• Document interactions and maintain high-quality service standards.
• Ensure customer satisfaction by delivering friendly and efficient support.

Skills

Customer service

Communication skills

Problem-solving

Education

College Graduate

College Undergraduate (minimum 2nd year)

Job description

Customer Service Representative – Airline Account

Location: Cebu City (Onsite)

As a CSR for our Airline Account, you will handle customer concerns related to flights, bookings, reservations, and travel policies. You will assist passengers with itinerary changes, baggage concerns, seat assignments, payment issues, and general airline inquiries. Your role ensures a seamless customer experience by delivering accurate information and professional service at all times.

Key Responsibilities

• Handle inbound/outbound calls, chat, or email from airline passengers
• Assist customers with flight bookings, cancellations, rebooking, and itinerary updates
• Provide information on airline policies, travel requirements, and baggage guidelines
• Resolve concerns with professionalism, accuracy, and urgency
• Document interactions and maintain high-quality service standards
• Ensure customer satisfaction by delivering friendly and efficient support

Qualifications

• College Graduate
• At least 6 months BPO/call center experience (required)
• College Undergraduate (minimum 2nd year / 4 semesters completed)
• Amenable to work onsite in Cebu City
• Will work night shifts and shifting schedules
• Experience in travel, airline, or hospitality accounts is a plus

Why Join Our Team?

• Competitive salary + performance incentives
• Day 1 HMO coverage
• Paid training and career growth opportunities
• Supportive and dynamic work environment