CSR (Retail) - Up tp 22k -Onsite - Cebu - Shifting Schedule

weSource Management Consultancy Firm; Cebu City; On-site; PHP 223,423 - 267,616; Full time

Job summary

A local consultancy firm in Cebu is seeking a Customer Service Representative for a Retail Account. The role requires handling customer inquiries and requests, offering competitive salaries up to 22k. Candidates must have at least 1 year of BPO experience, preferably in Customer Service or Sales, and possess excellent verbal and written English skills. Onsite work with a shifting schedule is necessary, making it essential for candidates to be amenable to work during weekends and holidays.

Qualifications

• Minimum 1 year BPO experience with 1 year experience in Customer Service and/or Sales.
• Willingness to work onsite and on a shifting schedule, including weekends and holidays.

Responsibilities

• Handle calls for product or service inquiries.
• Attend to customer's requests for replacement, refund, etc.
• Keep records of interactions with customers.

Skills

Flawless verbal and written English communication skills

Experience in handling an Omnichannel

Education

Bachelor's/College degree in any field

High School graduates (4-yr or K-12 curriculum)

Job description

CSR (Retail) - Up tp 22k -Onsite - Cebu - Shifting Schedule

Job Openings CSR (Retail) - Up tp 22k -Onsite - Cebu - Shifting Schedule

About the job CSR (Retail) - Up tp 22k -Onsite - Cebu - Shifting Schedule

We are hiring for a Customer Service Representativefor a Retail Account forclient located in Cebu

This is an onsite work and follows a Shifting Schedule

Salary pays up to 22k package based on experience

Minimum 1 year BPO experience with 1 year experience in Customer Service and/or 1 year in Sales (blended voice and non-voice or pure voice experience).

Requirements:

• Bachelors/College degree in any field, preferred High School graduates (either in 4-yr curriculum, or K-12 curriculum)
• Minimum 1 year BPO experience with 1 year experience in Customer Service and/or 1 year in Sales (blended voice and non-voice or pure voice experience).
• Experience in handling an Omnichannel
• Flawless verbal and written English communication skills
• Amendable to work onsite
• Willing to work on shifting schedule, including weekends and holidays

Description:

• Handle calls for product or service inquiries
• Attend to customer's requests for replacement, refund, etc.
• Handle all customer information with confidentiality and treat each call with utmost courtesy
• Keeping records of interactions with customers, process accounts and file documents of customers.