Customer Service Representative - Premium Airline Account

Bravissimo Resourcing Inc.; Pasig; On-site; PHP 284,000 - 341,000; Full time

Benefits offered by this job

HMO coverage

Paid training

Night shift differential

13th-month pay

SSS/PhilHealth/Pag-IBIG benefits

Performance incentives

Performance bonus

Job summary

Bravissimo Resourcing Inc. is seeking a customer service professional in Ortigas to handle flights-related inquiries and bookings across phone, email, and chat channels.

You will manage reservations, rebookings, refunds, and ticket changes while delivering premium service to high-value travelers. The role requires Airline GDS experience and willingness to work rotating shifts onsite.

Qualifications

• Must have at least 1 year of international voice experience in a BPO or customer service environment.
• Must have at least 6 months of Airline GDS experience.
• Strong verbal and written English communication skills.
• Willing to work on rotating shifts, including possible nights, weekends and holidays.
• Onsite work at Ortigas office is required.

Responsibilities

• Provide professional, courteous, and personalized assistance to passengers via phone, email, chat, or other channels.
• Assist customers with flight reservations, ticket purchases, seat selection, and confirmations.
• Process rebookings, cancellations, refunds, and ticket modifications per airline policies.
• Provide accurate information on schedules, delays, baggage, and travel requirements.
• Deliver premium service to business/first-class and frequent flyers, maintaining high satisfaction.
• Maintain professionalism, empathy, and attention to detail to build loyalty.

Skills

English communication

Customer service

Problem-solving

Handling inquiries professionally

Willing to rotate shifts

Education

College-level education

Tools

Airline GDS

Job description

Job Responsibilities

• Provide professional, courteous, and personalized assistance to passengers through phone, email, chat, or other communication channels.
• Assist customers with flight reservations, ticket purchases, seat selection, and booking confirmations.
• Process flight rebookings, cancellations, refunds, and ticket modifications according to airline policies.
• Provide accurate information about flight schedules, delays, cancellations, baggage allowances, and travel requirements.
• Deliver exceptional service to business-class, first-class, and frequent-flyer passengers, ensuring a high standard of customer satisfaction.
• Maintain professionalism, empathy, and attention to detail to build customer loyalty and deliver a premium travel experience.

Qualifications

• Must be at least a college-level education.
• At least 1 year of international voice experience in a BPO or customer service environment.
• Must have at least 6 months of Airline GDS experience.
• Good verbal and written communication skills in English.
• Strong customer service and problem-solving abilities.
• Ability to handle customer inquiries, concerns, and requests professionally.
• Willing to work on a rotating shift schedule, including possible night shifts, weekends, and holidays.
• Willing to work 100% onsite at our Ortigas office.

Benefits

• HMO coverage
• Paid training
• Night shift differential
• 13th-month pay
• Government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG, subject to applicable requirements
• Performance-based incentives
• Performance bonus

Work Details

• Work Setup: 100% Onsite
• Schedule: Rotating shifts
• Work Location: 21st Floor, Cyberscape Gamma, Ortigas Center, Pasig City
• Salary Package: ₱28,000