CSR - Food Distribution

OFFSHORE BUSINESS PROCESSING INC.; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Offshore Business Processing Inc. in the Philippines is seeking a capable Customer Service representative to handle calls and emails, process orders, and provide accurate pricing and delivery information.

You will liaise with Sales, Warehouse, and Accounts to ensure smooth order processing and timely responses. The role requires proactive problem solving and a customer-focused mindset, with onsite work in Cubao or Ortigas Pasig.

Qualifications

• Proven customer support experience or experience as a client service representative
• Good customer service skills

Responsibilities

• Answer customer calls and respond to emails in a professional manner
• Process customer orders accurately in the system
• Provide information on pricing, products, and delivery timeframes
• Resolve basic customer enquiries and elevate complex issues when required
• Liaise with Sales, Warehouse, and Accounts teams to ensure smooth order processing

Skills

Customer support

Communication skills

Job description

Responsibilities

• Answer customer calls and respond to emails in a professional manner

• Process customer orders accurately in the system

• Provide information on pricing, products, and delivery timeframes

• Resolve basic customer enquiries and elevate complex issues when required

• Liaise with Sales, Warehouse, and Accounts teams to ensure smooth order processing

Generic Tasks for Customer Service – Non-Freight:

• Responding to customer inquiries, requests, and complaints through various channels such as phone, email chat, or social media. Providing information about products, services, policies, and procedures.

• Assisting customers in resolving issues, complaints, or technical difficulties. Identifying problems, analyzing situations, and finding appropriate solutions to ensure customer satisfaction.

• Assisting customers with placing orders, tracking shipments, processing returns or exchanges, and resolving any related issues.

• Managing customer accounts, updating customer information, and maintaining accurate records of interactions and transactions.

• Developing a comprehensive understanding of the company's products or services to effectively address customer inquiries and provide accurate information.

• Collecting and documenting customer feedback, suggestions, and complaints to provide insights to the company for improvement.

• Identifying opportunities to recommend additional products or services to customers, with the goal of increasing sales and customer satisfaction.

• Maintaining detailed records of customer interactions, transactions, inquiries, and complaints. Generating reports on customer feedback, trends, and issues.

Requirements

• Proven customer support experience or experience as a client service representative

• Good customer service skills

• Willing to work onsite Cubao and Ortigas Pasig

• Can start ASAP and amenable to any work schedule