CSR - Healthcare Account Associate

Sapient Global Services; Philippines; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Incentives

HMO

Job Training

Job summary

Sapient Global Services is hiring Healthcare Customer Service Representatives for on-site work in Quezon City, Metro Manila. No prior experience required; training provided. You will assist patients with inquiries about services, claims, and insurance coverage, and document interactions to support quality metrics.

Shifts include nights, weekends, and holidays with paid training on healthcare processes and company systems. High school graduates are welcome, with college preferred.

Qualifications

• High School or Senior High School graduate (College preferred).
• Detail-oriented and customer-focused.
• Basic computer skills and multitasking ability.
• Willing to work onsite in Metro Manila.

Responsibilities

• Handle inbound inquiries via phone, chat, or email
• Provide information about healthcare services, insurance claims, and coverage
• Assist clients with submitting forms and claim requests
• Document all interactions and case details accurately
• Escalate complex issues to supervisors when needed
• Maintain quality, productivity, and customer satisfaction metrics

Skills

No Exp Required

Detail-oriented

Customer-focused

Basic computer skills

Multitasking

Education

High School / Senior High School

Job description

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

We are looking for Healthcare Customer Service Representatives to assist patients and clients with inquiries about services, claims, and insurance coverage. You will provide accurate guidance, resolve concerns professionally, and ensure a positive experience.

Employee Recognition and Rewards

• Commission
• Performance Bonus
• Incentives

Insurance Health & Wellness

• HMO

Professional Development

• Job Training

Responsibilities:

• Handle inbound inquiries via phone, chat, or email
• Provide information about healthcare services, insurance claims, and coverage
• Assist clients with submitting forms and claim requests
• Document all interactions and case details accurately
• Escalate complex issues to supervisors when needed
• Maintain quality, productivity, and customer satisfaction metrics

Schedule & Training:

• Shifts include nights, weekends, and holidays
• Paid training on healthcare processes and company systems

Requirements:

• High School or Senior High School graduate (College preferred)
• Detail-oriented and customer-focused
• Basic computer skills and multitasking ability
• Willing to work onsite in Metro Manila