Healthcare Customer Service Representative | Bacolod Site

Work Avenue and Business Solutions Incorporated; Iligan; On-site; PHP 201,000 - 268,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Bacolod is seeking an onsite Customer Support Associate for a Healthcare account. You will handle inquiries, assist with requests, and resolve concerns while delivering quality service.

The ideal candidate is a High School graduate (old or new curriculum), with or without BPO experience, and possesses strong verbal and written communication skills. Willingness to work shifting schedules, including weekends and holidays, and availability to start

Qualifications

• High School graduate (old or new curriculum)
• With or without BPO or customer service experience
• Strong verbal and written communication skills
• Willing to work onsite in Bacolod
• Willing to work on shifting schedules, including weekends and holidays
• Can start within the hiring period

Responsibilities

• Handle customer inquiries and concerns for a Healthcare account
• Assist customers with requests and account-related concerns
• Provide accurate information and appropriate solutions
• Process customer requests according to account procedures
• Maintain professionalism and quality service during every interaction
• Document customer interactions and update account records
• Follow company policies, healthcare account procedures, and service standards

Skills

Verbal communication

Written communication

Customer service

Education

High School graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)

Job description

Provide customer support for a Healthcare account by handling customer inquiries, assisting with requests, resolving concerns, and delivering quality service. This is an onsite position for a volume and new account hiring batch in Bacolod.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)
• With or without BPO/customer service experience
• Good verbal and written communication skills
• Willing to work onsite in Bacolod
• Willing to work on shifting schedules, including weekends and holidays
• Can start within the hiring period

Key Responsibilities

• Handle customer inquiries and concerns for a Healthcare account
• Assist customers with requests and account-related concerns
• Provide accurate information and appropriate solutions
• Process customer requests according to account procedures
• Maintain professionalism and quality service during every interaction
• Document customer interactions and update account records
• Follow company policies, healthcare account procedures, and service standards