CSR | CUSTOMER SERVICE REPRESENTATIVE | 20k-40k (Exp based) | NO EXP ARE WELCOME

Nezda Technologies, Inc.; Metro Manila; On-site; PHP 223,000 - 446,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training programme

Career advancement opportunities

Supportive team environment

Health and wellness benefits

Positive company culture

Job summary

Nezda Technologies, Inc. in Metro Manila is seeking enthusiastic Customer Service Representatives to join our call centre team. This full-time role offers a great entry point or step-up in customer service, with a salary range of 20,000 to 40,000 PHP based on experience and performance.

You will handle inbound calls, provide product information, document interactions, and work with teammates to resolve issues. Training and development are provided to help you grow.

Qualifications

• High school diploma or equivalent; customer service qualifications are a plus but not required.
• No prior experience required; enthusiasm and willingness to learn welcomed.
• Basic computer skills and ability to navigate call center software.

Responsibilities

• Answer inbound customer calls professionally and address inquiries.
• Provide accurate information about products, services, and policies.
• Document customer interactions in appropriate systems and databases.
• Handle customer complaints with empathy and resolve issues.
• Process customer requests including orders, returns, and account changes.
• Maintain a positive, patient demeanor during all interactions.
• Collaborate with team and other departments to resolve issues efficiently.
• Participate in training sessions and continuous improvement initiatives.

Skills

Customer service mindset

Multitasking

Computer literacy

Team player

Punctuality

Empathy

Education

High school diploma

Tools

Call center software

Job description

About us

We pride ourselves on fostering a supportive work environment where our team members can grow, develop, and thrive. With a focus on excellence and customer satisfaction, we are dedicated to building lasting relationships with our clients and providing outstanding service at every touchpoint.

About the role

We are seeking enthusiastic and dedicated Customer Service Representatives to join our call centre team in Metro Manila. This is a full-time position offering an excellent opportunity to launch or advance your career in customer service. As a Customer Service Representative, providing support and assistance to our valued customers. Whether you are an experienced professional or someone new to the industry, we welcome applications from candidates at all levels. This role is perfect for individuals who are passionate about helping others and delivering outstanding service. The position is based in Metro Manila and offers a competitive salary ranging from 20,000 to 40,000 PHP, based on experience and performance.

Key responsibilities

• Answer inbound customer calls in a professional and courteous manner, addressing inquiries and resolving issues promptly

• Provide accurate information about products, services, and company policies to customers

• Document customer interactions and feedback in the appropriate systems and databases

• Handle customer complaints with empathy and work towards effective resolution

• Process customer requests, including orders, returns, and account modifications

• Maintain a positive and patient demeanour during all customer interactions

• Collaborate with team members and other departments to ensure customer issues are resolved efficiently

• Participate in training sessions and continuous improvement initiatives to enhance your skills and knowledge

What we're looking for

• Customer-focused attitude with a genuine desire to help and support customers

• Patience and empathy when dealing with challenging customer interactions

• Ability to multitask and manage multiple calls or inquiries simultaneously

• Proficiency in using computer systems and call centre software

• Reliable and punctual with a strong work ethic

• Ability to work in a team environment and follow company procedures and guidelines

• High school diploma or equivalent; additional qualifications in customer service are a plus but not required

• Previous call centre or customer service experience is advantageous but not essential—we welcome candidates with no prior experience who demonstrate enthusiasm and willingness to learn

What we offer

• Competitive salary package ranging from 20,000 to 40,000 PHP based on experience and performance

• Comprehensive training programme to equip you with the skills and knowledge needed to excel in the role

• Opportunities for career advancement and professional development within the company

• Supportive and collaborative team environment where your contributions are valued

• Health and wellness benefits to support your overall wellbeing

• A company culture that prioritises employee satisfaction and continuous improvement