CSR | SAME DAY HIRING| No Mock Call | UP TO 30K

GDV BUSINESS SERVICES CO.; Taguig; Vor Ort; PHP 305.000 - 365.000; Vollzeit

Benefits dieser Stelle

Same-day hiring

Career development opportunities

On-site work in Taguig

Zusammenfassung

GDV BUSINESS SERVICES CO. in Taguig City, Metro Manila, seeks a Customer Service Representative to join our on-site call centre team.

This full-time role offers a path to a rewarding career in customer service and immediate start with same-day hiring for suitable candidates. You will handle inbound calls, provide product and policy information, document interactions, and strive for first-contact resolution.

Qualifikationen

• High school diploma or equivalent.
• Excellent verbal and written communication in English.
• Strong listening skills and ability to understand customer needs.
• Patience and empathy when dealing with difficult customers.
• Ability to multitask and prioritise in a fast-paced environment.
• Basic computer literacy and experience with call centre systems/databases.
• Reliable, punctual and committed to meeting targets.
• Customer-focused mindset with a drive to deliver excellent service.
• Previous call centre or customer service experience is advantageous but not required.

Aufgaben

• Handle incoming customer calls in a professional and courteous manner.
• Provide accurate information about products, services, and policies.
• Document customer interactions and transactions accurately in the system.
• Resolve customer issues to achieve first-contact resolution where possible.
• Maintain a positive and empathetic attitude while managing multiple requests.
• Follow company protocols to ensure service quality standards.
• Meet daily call targets and performance metrics while ensuring quality.
• Collaborate with team members and supervisors to improve service delivery.
• Escalate complex issues to appropriate departments or management when necessary.

Kenntnisse

Excellent communication

Active listening

Multitasking

Computer literacy

Customer service mindset

English proficiency

Ausbildung

High school diploma

Tools

CRM systems

Call centre software

Jobbeschreibung

About the role

GDV BUSINESS SERVICES CO. is seeking a Customer Service Representative (CSR) to join our dynamic call centre team in Taguig City, Metro Manila. This is a full-time position offering an exciting opportunity to provide exceptional customer support and build a rewarding career in the customer service industry. We are conducting same-day hiring for suitable candidates, making this an excellent opportunity for those ready to start immediately. This role is based on-site in Taguig City and offers competitive compensation of up to 30,000 PHP monthly.

Key responsibilities

• Handle incoming customer calls in a professional and courteous manner, addressing inquiries and concerns promptly
• Provide accurate information regarding products, services, and company policies to customers
• Document customer interactions and transactions accurately in the system
• Resolve customer issues effectively, ensuring first-contact resolution where possible
• Maintain a positive and empathetic attitude whilst managing multiple customer requests
• Follow company protocols and procedures consistently to ensure service quality standards
• Meet daily call targets and performance metrics whilst maintaining quality of service
• Collaborate with team members and supervisors to improve service delivery
• Escalate complex issues to appropriate departments or management when necessary

What we're looking for

• High school diploma or equivalent qualification
• Excellent communication skills, both verbal and written, with clear English proficiency
• Strong listening skills and ability to understand customer needs
• Patience and empathy when dealing with difficult or frustrated customers
• Ability to multitask and prioritise effectively in a fast-paced environment
• Basic computer literacy and proficiency with call centre systems and databases
• Reliable, punctual, and committed to achieving performance targets
• Customer-focused mindset with a genuine desire to provide excellent service
• Previous call centre or customer service experience is advantageous but not essential

What we offer

• Competitive salary of up to 30,000 PHP per month
• Full-time permanent employment with job security
• Same-day hiring process for eligible candidates, allowing quick onboarding
• No mock call requirement during recruitment, streamlining the application process
• Opportunity to work with a supportive and collaborative team environment
• Professional development and training programmes to enhance your skills
• Career advancement opportunities within the organisation
• Attendance and performance-based incentives

About us

GDV BUSINESS SERVICES CO. is a leading call centre and customer service provider committed to delivering outstanding support and solutions to our clients. We pride ourselves on maintaining high service standards whilst fostering a positive and inclusive workplace culture. Our mission is to connect businesses with their customers through professional, efficient, and empathetic communication. We believe in investing in our team members and providing opportunities for career growth and development. At GDV BUSINESS SERVICES CO., we value integrity, excellence, and customer satisfaction above all.