Customer Service Representative | Virtual Process | Earn up to 32K

StaffSmart Outsourcing; Quezon City; Remote; PHP 325,000 - 389,000; Full time

Benefits offered by this job

Comprehensive training program

Career development opportunities

Health and wellness support

Performance incentives and bonuses

Supportive team environment

Employee benefits and recognition

Professional development workshops

Job summary

StaffSmart Outsourcing in the Philippines seeks a Customer Service Representative to join our virtual team in Quezon City. This full-time role involves handling customer inquiries, resolving issues, and delivering quality service as the voice of our company.

You'll work remotely with a reliable internet connection, participate in training, and have opportunities for professional growth. The position offers a competitive monthly salary of up to PHP 32,000 plus performance-based incentives.

Qualifications

• High school diploma or equivalent qualification
• Experience in customer service, call center operations, or related roles
• Excellent verbal and written communication skills
• Strong listening and empathy with customer needs
• Proficiency with computer systems, call center software, and CRM tools
• Ability to multitask and manage multiple interactions
• Reliable attendance and punctuality
• Willingness to work flexible schedules including evenings/weekends
• Basic English with potential other languages an advantage
• Access to reliable internet for remote work

Responsibilities

• Answer incoming customer calls and respond to inquiries professionally
• Resolve customer issues with first-contact resolution where possible
• Provide accurate information about products and policies
• Document all interactions in the company system
• Handle complaints with empathy and work toward resolutions
• Maintain records of conversations and follow-up actions
• Meet and exceed performance metrics and quality standards
• Collaborate with team to improve service delivery
• Identify opportunities to upsell or cross-sell where appropriate
• Participate in training to improve product knowledge and service skills

Skills

Verbal communication

Written communication

Multitasking

Reliability

Attendance

Flexible schedules

Internet connectivity

Education

High school diploma

Tools

CRM software

Call center software

Job description

About us

StaffSmart Outsourcing is a leading customer service and business process outsourcing company dedicated to delivering exceptional support solutions to clients across various industries. We pride ourselves on building a talented team of professionals who are passionate about delivering outstanding customer experiences. With a commitment to excellence, innovation, and employee satisfaction, we create an environment where our team members can thrive and grow their careers.

About the role

We are seeking a Customer Service Representative to join our dynamic virtual team in the Quezon City. This is a full-time position where you will provide exceptional customer support. As a Customer Service Representative, you will be the voice of our company, handling customer inquiries, resolving issues, and ensuring every interaction reflects our commitment to quality service. This role is integral to maintaining customer satisfaction and supporting the overall success of our operations. With the potential to earn up to 32,000 pesos, this position offers competitive compensation alongside professional development opportunities.

Key responsibilities

• Answer incoming customer calls and respond to enquiries in a professional and courteous manner

• Resolve customer issues and concerns promptly, ensuring first-contact resolution where possible

• Provide accurate information about products, services, and company policies to customers

• Document all customer interactions and transactions accurately in the company system

• Handle customer complaints with empathy and work towards satisfactory resolutions

• Maintain detailed records of customer conversations and follow-up actions required

• Meet and exceed individual and team performance metrics and quality standards

• Collaborate with team members and supervisors to improve service delivery processes

• Identify opportunities to upsell or cross-sell products and services when appropriate

• Participate in training sessions to enhance product knowledge and customer service skills

What we're looking for

• High school diploma or equivalent qualification as a minimum educational requirement

• Proven experience in customer service, call center operations, or related customer-facing roles

• Excellent verbal and written communication skills with the ability to articulate clearly

• Strong listening skills and the ability to understand and empathize with customer needs

• Proficiency in using computer systems, call center software, and customer relationship management (CRM) tools

• Ability to multitask and manage multiple customer interactions simultaneously

• Patience and composure when handling difficult or frustrated customers

• Strong problem-solving abilities and critical thinking skills

• Reliability and punctuality with a strong attendance record

• Willingness to work flexible schedules, including potential evening or weekend shifts

• Basic proficiency in English; fluency in additional languages is advantageous

• Access to a reliable internet connection and suitable workspace for remote work

What we offer

• Competitive monthly salary with earning potential up to 32,000 Philippine Pesos

• Comprehensive training program to equip you with the skills needed to succeed

• Career development opportunities and pathways for advancement within the company

• Health and wellness support to maintain your wellbeing

• Performance incentives and bonuses based on achieving targets and quality metrics

• Supportive team environment with experienced supervisors and mentors

• Access to employee benefits and recognition programs

• Professional development workshops and continuous learning opportunities