CSR - Open for Newbies (Open for All) | Makati

StaffSmart Outsourcing; Makati; On-site; PHP 152,000 - 182,000; Full time

Benefits offered by this job

Health and wellness support

Performance incentives

Employee benefits

Job summary

StaffSmart Outsourcing is seeking a Customer Service Representative in Makati to deliver high-quality support via phone and digital channels. You will handle inbound and outbound calls, resolve enquiries, and maintain accurate records while upholding company standards.

Ideal candidates have a minimum high school education, strong communication, empathy, and the ability to multitask in a fast-paced environment. Training and growth opportunities are provided within a supportive team.

Qualifications

• Minimum high school or equivalent qualification.
• Demonstrates clear and professional communication.
• Excellent listening and comprehension abilities.
• Patient and empathetic when assisting customers.
• Ability to multitask in a fast-paced environment.
• Basic computer literacy and accurate typing.

Responsibilities

• Answer inbound/outbound customer calls with professionalism.
• Address customer inquiries and provide accurate information.
• Process requests and account updates accurately and timely.
• Maintain detailed records of customer interactions and follow-ups.
• Follow scripts and protocols to ensure consistent service quality.
• Identify needs and offer relevant product or service recommendations.
• Collaborate with team to meet performance targets and SLAs.
• Support colleagues and contribute to a positive team culture.
• Participate in training and development to enhance skills.

Skills

Strong communication

Active listening

Patience and empathy

Multitasking

Typing

Computer literacy

Attendance and punctuality

Willingness to learn

Positive attitude

Customer service experience

Education

High school diploma or equivalent

Job description

About the role

StaffSmart Outsourcing is seeking enthusiastic and customer-focused Customer Service Representatives to join our dynamic call centre team. This is an excellent opportunity for both experienced professionals and individuals new to the customer service industry to build a rewarding career with us. As a Customer Service Representative, you will be the voice of our company, delivering exceptional support to our customers whilst handling inbound and outbound calls with professionalism and care. This is a full-time position based in Makati, offering a stable and supportive work environment where you can develop your skills and grow with the organization.

Key responsibilities

• Answering inbound customer enquiries via telephone and providing accurate, helpful information and support
• Handling customer complaints and concerns with empathy, patience and a commitment to resolution
• Processing customer requests, transactions and account updates in a timely and accurate manner
• Maintaining detailed and accurate records of all customer interactions and follow-ups
• Following company protocols, scripts and guidelines to ensure consistent service quality
• Identifying customer needs and providing relevant product or service recommendations
• Collaborating with team members and supervisors to meet performance targets and service level agreements
• Contributing to a positive team culture and supporting colleagues in delivering excellent customer service
• Participating in training sessions and continuous development programs to enhance skills and product knowledge

What we're looking for

• High school diploma or equivalent qualification as a minimum
• Strong communication skills with the ability to speak clearly and professionally
• Excellent listening and comprehension abilities
• Patience and empathy when dealing with customer enquiries and concerns
• Ability to multitask and manage time effectively in a fast-paced environment
• Basic computer literacy and proficiency with typing
• Reliable attendance and punctuality
• Willingness to learn and adapt to new systems, processes and products
• A positive attitude and genuine desire to help customers
• Prior customer service experience is preferred but not essential – we are open to training enthusiastic individuals new to the industry

What we offer

At StaffSmart Outsourcing, we are committed to creating a supportive and rewarding workplace for our employees. We offer competitive remuneration packages, regular training and development opportunities to help you progress in your career. Our team environment fosters collaboration and professional growth, with clear pathways for advancement within the organization. We understand the importance of work-life balance and provide a structured schedule with breaks and time off in accordance with local labor regulations. Additionally, we offer health and wellness support, performance incentives and a range of employee benefits designed to recognize your contribution and commitment. We are an equal opportunity employer and welcome applications from all individuals, regardless of experience level.

About us

StaffSmart Outsourcing is a leading customer service outsourcing company dedicated to delivering exceptional service solutions to businesses across diverse industries. With a commitment to excellence, innovation and employee satisfaction, we have built a reputation for providing high-quality customer support services. Our mission is to empower our teams with the tools, training and support they need to succeed, whilst maintaining the highest standards of customer care. We believe in investing in our people, fostering a culture of continuous improvement, and creating opportunities for career development. StaffSmart Outsourcing is proud to be a trusted partner for businesses seeking reliable, professional and customer-centric outsourcing solutions.