CUSTOMER SERVICE REPRESENTATIVE - OPEN FOR ALL | VIRTUAL PROCESS UNTIL JOB OFFER

StaffSmart Outsourcing; Metro Manila; Sur place; PHP 240 000 - 360 000; Plein temps

Avantages offerts par ce poste

Competitive remuneration

Career advancement opportunities

Comprehensive training programmes

Flexible working arrangements

Health and wellness initiatives

Inclusive workplace culture

Equal opportunity employer

Résumé du poste

StaffSmart Outsourcing is seeking enthusiastic Customer Service Representatives in Metro Manila for full-time work. You will be the voice of our clients, delivering exceptional support and handling inquiries with empathy from a virtual recruitment phase to onboarding.

This role emphasizes quality and teamwork. Ideal candidates possess strong English communication, listening skills, and a customer-first mindset; fresh graduates are welcome to apply.

Qualifications

• High school diploma or equivalent; additional qualifications are advantageous.
• Excellent verbal and written English with clear pronunciation.
• Strong listening and comprehension to understand customer needs.
• Patient, empathetic, and professional demeanour with customers.
• Problem-solving mindset with quick-thinking ability.
• Ability to multitask and manage time in a fast-paced environment.
• Proficiency with computer systems and basic typing; familiarity with CRM software.
• Positive attitude and willingness to learn and adapt to new processes.
• Reliable, punctual, and committed to meeting performance targets.
• Previous customer service or call centre experience is preferred but not essential.

Responsabilités

• Answer inbound customer calls professionally and efficiently.
• Address inquiries, concerns, and complaints with empathy.
• Provide accurate information about products and services.
• Process requests, orders, and transactions per company procedures.
• Document customer interactions and maintain detailed records in the system.
• Resolve issues promptly and escalate complex matters when necessary.
• Follow up with customers to ensure concerns are satisfactorily resolved.
• Adhere to quality assurance standards and maintain metrics.
• Collaborate with team members to share knowledge and support targets.
• Participate in training and development activities.

Connaissances

English fluency

Active listening

Problem solving

Multitasking

Typing basics

Positive attitude

Willingness to learn

Punctuality

Teamwork

Formation

High school diploma or equivalent

Outils

CRM software

Description du poste

About us

StaffSmart Outsourcing is a leading provider of customer service solutions, committed to delivering exceptional support experiences to businesses across diverse industries. We pride ourselves on building strong partnerships with our clients whilst fostering a supportive and inclusive workplace culture that values our team members. With a focus on innovation, quality, and employee development, we continue to grow as a trusted outsourcing partner in the region.

About the role

We are seeking enthusiastic and dedicated Customer Service Representatives to join our dynamic team at StaffSmart Outsourcing. This is a full-time position based in the Metro Manila, offering an exciting opportunity to be the voice of our clients and deliver outstanding customer experiences. This role is strategically important to our operations, as our representatives are the frontline of client interactions, directly contributing to customer satisfaction, retention, and the overall success of our business. The initial recruitment process will be conducted virtually, with interviews and assessments completed online until the job offer stage.

What you’ll be doing

• Answering inbound customer calls with professionalism, courtesy, and efficiency
• Addressing customer enquiries, concerns, and complaints with empathy and problem-solving skills
• Providing accurate information about products and services to customers
• Processing customer requests, orders, and transactions in accordance with company procedures
• Documenting all customer interactions and maintaining detailed records in the system
• Resolving issues promptly and escalating complex matters to supervisors when necessary
• Following up with customers to ensure their concerns have been satisfactorily resolved
• Adhering to quality assurance standards and maintaining consistent service metrics
• Collaborating with team members to share knowledge and support one another in achieving targets
• Contributing to a positive team environment and participating in training and development activities

What we’re looking for

• High school diploma or equivalent; additional qualifications are advantageous
• Excellent verbal and written communication skills in English, with clear pronunciation
• Strong listening and comprehension abilities to understand customer needs
• Patient, empathetic, and professional demeanour when dealing with customers
• Problem-solving mindset with the ability to think on your feet
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficiency with computer systems, contact management software, and basic typing skills
• Positive attitude and willingness to learn and adapt to new processes
• Reliable, punctual, and committed to meeting performance targets
• Previous customer service or call centre experience is preferred but not essential for the right candidate

What we offer

StaffSmart Outsourcing is committed to supporting the wellbeing and professional growth of our employees. We provide competitive remuneration packages, opportunities for career advancement, and comprehensive training programmes to equip you with the skills needed to excel in your role. Our workplace culture emphasises teamwork, respect, and continuous improvement. We offer flexible working arrangements where possible, health and wellness initiatives, and a supportive environment where your contributions are valued and recognised. As an equal opportunity employer, we actively encourage applications from all candidates and are committed to creating an inclusive workplace.