Customer Service Representative - Open for Freshers. Earn up to 23K package!

SAGILITY PHILIPPINES B.V. BRANCH OFFICE; Quezon City; In loco; PHP 234.000 - 280.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

On-the-job training

Career development

Team environment

Work-life balance

Wellness programs

Global exposure

Incentives

Inclusive culture

Descrizione del lavoro

SAGILITY PH Philippines B.V. BRANCH OFFICE in Quezon City is hiring Customer Service Representatives to welcome fresh graduates and newcomers to the BPO industry.

You will be the voice of our clients, handling inquiries via phone, email, chat, and more, delivering helpful information and processing requests in a fast-paced environment. This full-time role offers a competitive monthly salary of up to 23,000 PHP, plus on-the-job training and clear paths for career development within a

Competenze

• High school diploma or equivalent; undergraduate degree is a plus
• Strong communication skills and active listening
• Excellent interpersonal skills and a passion for customer service
• Ability to multitask in a fast-paced environment
• Proficiency in basic computer skills and typing
• Patience and empathy in difficult situations
• Willingness to learn new processes quickly
• Availability for full-time shifts

Mansioni

• Handle inbound and outbound customer enquiries via phone, email, chat, and other channels with professionalism and courtesy
• Provide accurate information about products and services to customers, addressing questions and concerns effectively
• Process customer requests, orders, and transactions while maintaining accuracy and attention to detail
• Resolve customer complaints and escalate to management when necessary to ensure satisfaction
• Maintain comprehensive and accurate records of customer interactions and transactions in our systems
• Follow company protocols and procedures to ensure consistent service quality and compliance with guidelines
• Collaborate with team members and other departments to resolve complex customer issues efficiently
• Identify opportunities to enhance customer experience and contribute suggestions for service improvement
• Meet performance targets including call handling time, customer satisfaction ratings, and quality standards

Conoscenze

Strong communication skills

Excellent interpersonal skills

Multitasking ability

Basic computer skills

Typing ability

Patience and empathy

Willingness to learn

Shift flexibility

English proficiency

Formazione

High school diploma

Undergraduate degree considered

Descrizione del lavoro

About us

SAGILITY PH is a leading customer service and business process outsourcing company dedicated to providing exceptional support solutions to our global clients. We pride ourselves on fostering a dynamic, inclusive workplace where our employees can grow, develop, and succeed. With a commitment to excellence and innovation, we help businesses deliver outstanding customer experiences across multiple industries and markets.

About the role

We are seeking enthusiastic and dedicated Customer Service Representatives to join our growing team in Quezon City, Metro Manila. This is an excellent opportunity for fresh graduates and those new to the customer service industry to launch their careers with a reputable organization. As a Customer Service Representative, you will be the voice of our clients, providing outstanding support to customers through various communication channels. This is a full-time position offering a competitive package of up to 23,000 PHP, making it an attractive opportunity for career starters looking to make an impact in a professional environment.

Key responsibilities

Handle inbound and outbound customer enquiries via phone, email, chat, and other communication channels with professionalism and courtesy

• Provide accurate information about products and services to customers, addressing their questions and concerns effectively

• Process customer requests, orders, and transactions while maintaining accuracy and attention to detail

• Resolve customer complaints and resolve issues to management when necessary, ensuring customer satisfaction

• Maintain comprehensive and accurate records of customer interactions and transactions in our systems

• Follow company protocols and procedures to ensure consistent service quality and compliance with guidelines

• Collaborate with team members and other departments to resolve complex customer issues efficiently

• Identify opportunities to enhance customer experience and contribute suggestions for service improvement

• Meet performance targets including call handling time, customer satisfaction ratings, and quality standards

What we're looking for

• High school diploma or equivalent; undergraduate degree is a plus

• Strong communication skills with the ability to articulate clearly and listen actively to customer needs

• Excellent interpersonal skills and a genuine passion for delivering outstanding customer service

• Ability to multitask and manage time effectively in a fast-paced environment

• Proficiency in basic computer skills and typing ability; experience with customer service software is beneficial but not required

• Patience, empathy, and a positive attitude when dealing with difficult situations

• Willingness to learn and adapt to new processes and systems quickly

• Availability to work in a full-time capacity with flexibility for shift work if required

• Excellent verbal and written English communication skills

• Fresh graduates or individuals with limited work experience are encouraged to apply; comprehensive training will be provided

What we offer

• Competitive salary package of up to 23,000 PHP per month, attractive for entry-level positions

• Comprehensive on-the-job training programme to equip you with the skills and knowledge needed to succeed

• Career development opportunities with clear pathways for advancement within the organisation

• Supportive team environment that fosters collaboration, learning, and professional growth

• Work-life balance initiatives including flexible scheduling options where applicable

• Employee wellness programmes and benefits to support your overall wellbeing

• Opportunities to work with diverse, multinational clients and develop a global perspective

• Performance incentives and recognition programmes for outstanding achievements

• A welcoming workplace culture that values diversity and inclusion