CSR (Customer Service) | Email Support Specialist | Get hired

Sapient Global Services; Quezon City; On-site; PHP 253,890 - 304,110; Full time

Benefits offered by this job

Competitive Salary (up to 25K)

Monthly Commissions

HMO with 2 FREE Dependents from Day 1

Free Coffee and Biscuits

Incentives and Signing Bonuses

Flexible Shifts

Life Insurance & Retirement Plan

Job summary

A growing customer service organization in Metro Manila is seeking enthusiastic individuals for the Customer Service Representative team. This role involves handling customer inquiries, providing solutions, and maintaining high standards of customer satisfaction. With a salary offer of up to 25K plus monthly commissions, comprehensive training, and flexible shifts, it's a great opportunity for those new to customer service or looking to advance their careers. Join a vibrant team that values growth and a positive work environment.

Qualifications

• No prior customer service experience necessary—we provide comprehensive training!
• Customer facing work experience is a plus.
• Proficiency with customer service tools and systems is a plus but not required.

Responsibilities

• Handle customer inquiries, provide solutions, and resolve issues across various channels.
• Offer accurate information about products, services, and company policies.
• Process orders, returns, and account updates efficiently.
• Maintain high standards of customer service and satisfaction.
• Meet performance targets for productivity, quality, and customer satisfaction.
• Document interactions and transactions accurately.

Skills

Strong communication skills

Interpersonal skills

Attention to detail

Problem-solving abilities

Ability to adapt in a fast-paced environment

Education

High school diploma or equivalent

Tools

Customer service tools and systems

Job description

We're growing and we want YOU to be part of our Customer Service Representative team in Metro Manila!

Experience a one-day hiring process and salary offer up to 25K plus monthly commissions!

Your Day-to-Day:

• Handle customer inquiries, provide solutions, and resolve issues across various channels.
• Offer accurate information about products, services, and company policies.
• Process orders, returns, and account updates efficiently
• Maintain high standards of customer service and satisfaction.
• Meet performance targets for productivity, quality, and customer satisfaction.
• Document interactions and transactions accurately.

Qualifications:

• High school diploma or equivalent required; customer facing work experience is a plus.
• No prior customer service experience necessary—we provide comprehensive training!
• Strong communication and interpersonal skills.
• Attention to detail and effective problem-solving abilities.
• Ability to work in a fast-paced environment and adapt to changing customer needs.
• Proficiency with customer service tools and systems is a plus but not required.

Why You Should Apply:

• Competitive Salary (up to 25K)
• Monthly Commissions
• Fast-Track Career Growth for top performers
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office (because work should be enjoyable!)
• Pioneer Accounts (including Non-voice and Easy Accounts)
• Incentives, Signing Bonuses, and More Premium Perks
• Flexible Shifts (Day, Mid, and Night)
• Life Insurance & Retirement Plan for qualified team members

Work-life balance is real here. Join a team that values growth, fun, and making a difference. Whether you’re new to customer service or looking to elevate your career, we have a place for you!

Ready to take your career to the next level? Let’s chat about how you can grow with us—apply today!