Csr Chat Support (Non Voice)

Euroasia Executive Search Inc; Taguig; On-site; PHP 246,000 - 357,000; Full time

Job summary

Euroasia Executive Search Inc is seeking a Customer Service Representative (CSR) – Chat Support to assist customers through chat, respond to inquiries, resolve concerns, and provide excellent service.

The role requires at least 6 months of BPO experience, a typing speed of 50 WPM, strong written English, and the ability to work on shifting schedules, weekends, and holidays. You will handle inquiries, provide accurate information, document interactions, and meet performance targets.

Qualifications

• At least 6 months of BPO experience.
• Typing speed of at least 50 WPM.
• Excellent written English communication skills.
• Strong problem-solving and multitasking abilities.
• Computer literate and able to navigate multiple systems.
• Willing to work on shifting schedules, weekends, and holidays.

Responsibilities

• Handle customer inquiries and concerns through chat.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues professionally and efficiently.
• Document customer interactions and update records.
• Meet established performance targets for quality, productivity, and customer satisfaction.

Skills

BPO experience

Chat support

Typing 50 WPM

Excellent written English

Problem solving

Multitasking

Computer literacy

Job description

Job Summary

We are looking for a Customer Service Representative (CSR) – Chat Support to assist customers through chat, respond to inquiries, resolve concerns, and provide excellent customer service.

Qualifications

• At least 6 months of BPO experience, preferably in a chat support or non-voice account.


• Typing speed of at least 50 WPM.


• Excellent written English communication skills.


• Strong problem-solving and multitasking abilities.


• Computer literate and able to navigate multiple systems.


• Willing to work on shifting schedules, weekends, and holidays.

Job Description

• Handle customer inquiries and concerns through chat.


• Provide accurate information about products, services, and company policies.


• Resolve customer issues professionally and efficiently.


• Document customer interactions and update records.


• Meet established performance targets for quality, productivity, and customer satisfaction.