Non-Voice Customer Service Representative

PCS Pte. Ltd.; Parañaque; On-site; PHP 223,000 - 335,000; Full time

Job summary

PCS Pte. Ltd. is seeking a Non-Voice CSR to handle customer concerns via email, chat, and ticketing platforms. This role requires no voice calls and focuses on inquiries resolution, order processing, and accurate CRM documentation to maintain high service levels.

You will need strong written communication, fast typing, and the ability to multitask in a fast-paced environment, with shifts including weekends or holidays as needed. Join a collaborative team and contribute to excellent customer care.

Qualifications

• High School/Senior High Graduate or College Level/Graduate.
• With or without BPO experience.
• Strong written communication skills.
• Good typing skills and basic computer knowledge.
• Ability to multitask and work in a fast-paced setting.
• Willing to work on shifting schedules, weekends, or holidays.

Responsibilities

• Respond to customer inquiries via email and chat.
• Process orders, account updates, and service requests.
• Document all interactions in the CRM system.
• Follow company guidelines and communication standards.
• Escalate complex issues when needed.
• Maintain accuracy and meet productivity targets.
• Ensure confidentiality and collaborate with the team.

Skills

Strong written communication

Typing skills

Basic computer knowledge

Multitasking

Shifts / weekends / holidays

Education

High school / senior high / college level

Tools

CRM system

Job description

We are looking for a Non-Voice CSR who will handle customer concerns through email, chat, and ticketing platforms. The role focuses on addressing inquiries, resolving issues, processing requests, and ensuring excellent customer service—no voice calls required.

• Respond to customer inquiries via email and chat.
• Process orders, account updates, and service requests.
• Document all interactions in the CRM system.
• Follow company guidelines and communication standards.
• Escalate complex issues when needed.
• Maintain accuracy and meet productivity targets.
• Ensure confidentiality and collaborate with the team.

• High School/Senior High Graduate or College Level/Graduate.
• With or without BPO experience.
• Strong written communication skills.
• Good typing skills and basic computer knowledge.
• Ability to multitask and work in a fast-paced setting.
• Willing to work on shifting schedules, weekends, or holidays.