Chat Support Agent | Non Voice

Recruitify_HR; Pasay; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Competitive salary

Paid training

Performance bonuses

Government benefits

Career growth

Supportive environment

Job summary

Recruitify_HR is hiring a Chat Support Representative to assist customers via online chat, delivering accurate, timely, and professional support. The role focuses on resolving concerns through written communication while upholding high service standards.

The position requires strong English communication, typing and multitasking abilities. Work onsite with shifting schedules, plus paid training and growth opportunities.

Qualifications

• Strong written and verbal English communication skills.
• Good typing and computer skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries through live chat and messaging platforms.
• Provide accurate information regarding products, services, orders, or accounts.
• Resolve customer concerns efficiently through written communication.
• Assist with order processing, account updates, and service-related requests.
• Handle multiple chat conversations while maintaining accuracy and professionalism.
• Document customer interactions and update records as required.
• Follow company policies, procedures, and customer service guidelines.
• Maintain quality, productivity, and customer satisfaction standards.

Skills

Written English

Verbal English

Typing

Multitasking

Problem solving

Customer service

Education

High School / Senior High School graduate

College undergraduates and graduates welcome

Job description

Chat Support Representative

We are seeking a Chat Support Representative to assist customers through online chat and provide accurate, timely, and professional support. The role focuses on resolving customer concerns through written communication while maintaining excellent service standards.

Key Responsibilities

• Respond to customer inquiries through live chat and messaging platforms.
• Provide accurate information regarding products, services, orders, or accounts.
• Resolve customer concerns efficiently through written communication.
• Assist with order processing, account updates, and service-related requests.
• Handle multiple chat conversations while maintaining accuracy and professionalism.
• Document customer interactions and update records as required.
• Identify and esc ... ???
• Follow company policies, procedures, and customer service guidelines.
• Maintain quality, productivity, and customer satisfaction standards.

Qualifications

• High School or Senior High School graduate.
• College undergraduates and graduates are welcome to apply.
• No prior BPO experience required.
• Strong written and verbal English communication skills.
• Good typing and computer skills.
• Strong attention to detail and ability to multitask.
• Excellent problem-solving and customer service skills.
• Ability to work effectively in a fast-paced environment.
• Willing to work onsite and on a shifting schedule.

What We Offer

• Competitive salary package
• Paid training
• Performance incentives and bonuses
• Government-mandated benefits
• Career growth and development opportunities
• Supportive work environment

This position is ideal for individuals who prefer written customer interactions and want to develop their communication, problem-solving, and customer service skills in the BPO industry.**