Customer Service Representative

IntouchCX; Mabalacat; On-site; PHP 279,000 - 424,000; Full time

Job summary

IntouchCX is seeking candidates in the Philippines, Pampanga, Mabalacat, for a strong customer service profile. The role requires at least 6 months in BPO, excellent 40 WPM typing, and a willingness to work weekends and holidays.

The ideal candidate remains calm under pressure, communicates clearly, and demonstrates patience, empathy, and problem-solving abilities in high-volume environments. Fluency in writing and interpersonal skills are essential, with a focus on delivering quality assistance

Qualifications

• Must have at least 6 months of BPO experience.
• Typing speed of at least 40 words per minute (40 WPM) for Chat, Social Media and Email.
• Must be available for a regular schedule that includes weekends and holidays.
• Shifts may include evening or early morning hours.
• Patience, empathy, and an ability to manage stress.
• Skilled and eloquent writing.
• Strong communication, listening, and interpersonal skills.
• Ability to work under pressure and adapt quickly to adverse situations.
• Excellent problem solving capabilities.

Skills

BPO experience

Typing speed 40 WPM

Strong communication

Patience and empathy

Stress management

Writing proficiency

Interpersonal skills

Problem solving

Job description

• Must have at least 6 months of BPO experience
• Great Typing skills (at least 40 words per minute required, 40 WPM for Chat, Social Media and Email)
• Must be available for a regular schedule, one that spans weekends, and holidays, as our customers need us. Shifts may include evening or early morning hours.
• Patience, empathy, and an evolved ability to manage stress.
• Skilled and eloquent writing.
• Strong communication, listening, and interpersonal skills.
• Ability to work under pressure and adapt quickly to adverse situations.
• Problem Solving