Customer Service Representative

Caldwell Communications; Compostela; On-site; PHP 264,045 - 316,274; Full time

Benefits offered by this job

Paid training from Day 1

Performance-based incentives

Job summary

Caldwell Communications in Cebu City is looking for Customer Service Representatives to join their team. The role offers a competitive salary of up to ₱26,000 per month, performance-based incentives, and paid training from Day 1 in a supportive work environment.

As a Customer Service Representative, you will handle inquiries, provide accurate information, and resolve issues efficiently to ensure excellent customer service. Fresh graduates and individuals with no BPO experience are welcome to apply!

Qualifications

• No previous experience required; fresh graduates encouraged to apply.
• Good English communication skills are necessary.
• Strong customer service orientation is essential.

Responsibilities

• Handle customer inquiries via phone, chat, or email.
• Provide accurate information and appropriate solutions to customer concerns.
• Resolve issues professionally and efficiently.

Skills

Good English communication skills

Strong customer service orientation

Basic computer skills

Ability to multitask

Education

High School or Senior High School graduate

Job description

Cebu City - Onsite | Up to ₱26,000/month | Full-time | Fresh Graduates Welcome

About Caldwell Communications

Caldwell Communications is currently hiring Customer Service Representatives in Cebu City. We offer a competitive salary of up to ₱26,000 monthly, performance-based incentives, and paid training from Day 1, along with a people-first work environment designed for long-term career growth.

Our office in Cebu City is easily accessible via public transportation, providing a stable and professional setting for individuals looking to start or grow their career in the BPO industry. Fresh graduates and applicants with no BPO experience are highly encouraged to apply — we provide the training and support needed for success.

Role Summary

The Customer Service Representative will handle customer inquiries, provide accurate information, and resolve concerns in a timely and professional manner. You will ensure every customer receives excellent service through clear communication and effective problem resolution.

This role is ideal for candidates searching for customer service representative jobs in Cebu City, call center jobs in the Philippines, and entry-level CSR opportunities with no experience required.

What You Will Do

• Handle customer inquiries via phone, chat, or email
• Provide accurate information and appropriate solutions to customer concerns
• Resolve issues professionally and efficiently
• Maintain high-quality customer service in every interaction
• Document all customer interactions accurately in the system
• Escalate complex concerns to the appropriate team when necessary
• Meet quality, productivity, and customer satisfaction targets

Qualifications

• High School or Senior High School graduate (college level or graduate is an advantage)
• No experience required
• Open to fresh graduates and career shifters
• Good English communication skills (verbal and written)
• Strong customer service orientation
• Basic computer skills and ability to multitask
• Willing to work onsite and on shifting schedules

Work Setup & Training

• Onsite work setup
• Shifting schedule including weekends, nights, and holidays
• Paid training provided from Day 1