CSR - Call Center - Entry Level - Non Voice/Chat Support

Caldwell Communications; San Juan; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

13th Month Pay

HMO with 3 free Beneficiaries on Day 1

20% ND Maternity/Paternity Leave

Retirement/Life Insurance

Work-life Balance Programs

Job summary

Caldwell Communications is hiring for an onsite customer support role in the Philippines. The position focuses on handling inquiries, providing information to clients, and ensuring satisfaction through written and spoken communication.

Open to college graduates or high school graduates with BPO experience. Excellent English communication is essential, and onsite work is required. Located within 25–35 km of the San Juan area, it offers growth opportunities for top performers.

Qualifications

• Excellent to above-average English communication skills.
• BPO experience is a plus but not necessary.
• Open to candidates who completed college; no experience required.

Responsibilities

• Answers phone calls and provides important information/assistance to clients.
• Checks mail, fax, and internet mail to provide customer assistance.
• Communicates with customers on the phone or in writing to address concerns.
• Answers participant questions and clarifies what information is being asked.

Skills

English communication

BPO experience

Education

College degree

Job description

For regular employees, we offer an industry-leading benefits package that includes:

• Competitive Salary
• 13th Month Pay
• HMO with 3 free Beneficiaries on Day One
• 20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers
• Retirement/Life Insurance for Qualified Staff
• Work-life Balance Processes and Programs

Job Responsibilities

• Answers phone calls and provides important information/ assistance to clients
• Checks mail, fax, and internet mail to provide customer assistance
• Communicates with customers on the phone or using written correspondence to take care of concerns
• Answer participant questions, , as well as talk to participants to achieve a full understanding of what critical information is being asked.

What are we looking for?

• Open to candidates who completed college no experience required
• Open to High School and Senior High School Graduates with BPO experience
• Excellent to above-average English communication skills
• BPO experience is a plus but not necessary
• Can do onsite work
• Within 25km to 35 km