Newbie Friendly - Non Voice - Email/Chat Support - Start Asap

Caldwell Communications; Quezon City; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

HMO with 2 beneficiaries on Day One

Shift schedule (Day/Mid/Night)

Non-voice & easy accounts available

Free coffee and biscuits

Retirement/Life Insurance

Signing bonuses & premium benefits

Job summary

Caldwell Communications in the Philippines is seeking a customer service professional to join our team. You will handle inquiries, follow standard procedures, and aim for first-call resolution while ensuring customer satisfaction.

We offer shift options (day, mid, night), opportunities for rapid growth, and benefits like HMO, retirement insurance, and signing bonuses. Join a growing team and enjoy work-life balance.

Qualifications

• High school graduate or ALS.
• Excellent phone etiquette and strong verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Follow standard operations and procedures.
• Recognize and escalate priority problems per client standards.
• Ensure one-call resolution prioritizing customer satisfaction.
• Perform basic troubleshooting when necessary.

Skills

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Prioritization

Education

High School Graduate / ALS

Job description

For regular employees, we offer an industry-leading benefits package that includes:

• Competitive Salary
• Opportunity for rapid career growth for Top Performers
• HMO with 2 free beneficiaries on Day One
• Shift Schedule (Day shift/Mid shift/Night shift)
• Pioneer, Non-voice, and Easy Accounts Available
• Free Coffee and Biscuits in the office
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.

Job Responsibilities:

• Follow standard operations and procedures.
• Recognize and escape priority problems in accordance with Client standards.
• Ensure one call resolution prioritizing customer satisfaction.
• Perform basic troubleshooting when necessary.

Qualifications:

• With or without BPO Experience
• At least High School Graduate (Old curriculum) / ALS Graduate
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!