Hiring - Non Voice/Chat Support - Can START ASAP

Caldwell Communications; Quezon City; On-site; PHP 216,000 - 300,000; Full time

Benefits offered by this job

Competitive Salary

Career growth opportunities

HMO for 2 beneficiaries on Day One

Shift schedule (Day/Mid/Night)

Non-voice and easy accounts available

Free coffee and biscuits

Retirement/Life Insurance

Signing bonuses & premium benefits

Job summary

Caldwell Communications in Metro Manila is seeking customer support staff for day, mid, and night shifts. Join a team offering a strong benefits package and clear career growth opportunities within a growing BPO environment.

The role emphasizes frontline service, quick issue resolution, and adherence to client standards to ensure satisfaction and retention. Strong communication and multitasking abilities are valued in this fast-paced setting.

Qualifications

• Excellent phone etiquette and communication skills are required.
• Ability to multi-task and manage priorities in a fast-paced environment.
• Demonstrated interpersonal skills and a customer-first mindset.

Responsibilities

• Follow standard operations and procedures.
• Recognize and escalate priority problems per client standards.
• Ensure one-call resolution prioritizes customer satisfaction.
• Perform basic troubleshooting when necessary.

Skills

Excellent phone etiquette

Verbal and written communication

Interpersonal skills

Ability to multi-task

Customer service mindset

Education

High School Diploma / ALS

Job description

For regular employees, we offer an industry-leading benefits package that includes:

• Competitive Salary
• Opportunity for rapid career growth for Top Performers
• HMO with 2 free beneficiaries on Day One
• Shift Schedule (Day shift/Mid shift/Night shift)
• Pioneer, Non-voice, and Easy Accounts Available
• Free Coffee and Biscuits in the office
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.

Job Responsibilities

• Follow standard operations and procedures.
• Recognize and escalatio priority problems in accordance with Client standards.
• Ensure one call resolution prioritizing customer satisfaction.
• Perform basic troubleshooting when necessary.

Qualifications

• With or without BPO Experience
• At least High School Graduate (Old curriculum) / ALS Graduate
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!