Weekends Off - Call Center/Non-Voice - Paid Training

Caldwell Communications; Quezon City; On-site; PHP 250,000 - 350,000; Full time

Benefits offered by this job

Competitive Salary

Career Growth

HMO Benefits

Shift Schedule

Non-voice Accounts

Coffee & Biscuits

Insurance & Bonuses

Job summary

Caldwell Communications is seeking regular employees in the Philippines for a role with a competitive salary and strong growth potential. The team offers day, mid, and night shifts, with HMO coverage for two beneficiaries from day one and additional incentives for high performance.

Key responsibilities include following standard procedures, recognizing and escalating priority issues per client standards, resolving calls on first contact, and performing basic troubleshooting as needed.

Qualifications

• High school graduate or ALS.
• Excellent phone etiquette and communication skills.
• Ability to multi-task, organize, and prioritize work.
• Be part of a growing team and maintain work-life balance.

Responsibilities

• Follow standard operations and procedures.
• Recognize and escalate priority problems in accordance with Client standards.
• Ensure one call resolution prioritizing customer satisfaction.
• Perform basic troubleshooting when necessary.

Skills

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Organizing and prioritizing

Education

High School Graduate / ALS

Job description

For regular employees, we offer an industry-leading benefits package that includes:

• Competitive Salary
• Opportunity for rapid career growth for Top Performers
• HMO with 2 free beneficiaries on Day One
• Shift Schedule (Day shift/Mid shift/Night shift)
• Pioneer, Non-voice, and Easy Accounts Available
• Free Coffee and Biscuits in the office
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.

Job Responsibilities

• Follow standard operations and procedures.
• Recognize and escalatio priority problems in accordance with Client standards.
• Ensure one call resolution prioritizing customer satisfaction.
• Perform basic troubleshooting when necessary.

Qualifications

• With or without BPO Experience
• At least High School Graduate (Old curriculum) / ALS Graduate
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!