CRM & Order Specialist — Night Shift, Global, Hybrid

Ivoclar; Carmen; Hybrid; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Hybrid work arrangement

HMO from Day 1

Learning and development opportunities

Job summary

Ivoclar is seeking a Customer Relationship Management Associate to ensure accurate and timely processing of clinical and technical orders. You will handle customer requests, data uploads, and order-related concerns using SAP and Salesforce while coordinating with Sales, Logistics, Customer Service, Operations and Quality teams.

This fixed-term role features a night-shift schedule and a global, fast-paced environment that rewards problem-solving and strong communication with international

Qualifications

• Bachelor’s degree required in a relevant field.
• At least 2 years in Customer Service, Order Management, CRM, or similar.
• Experience handling customer requests, order processing, service concerns, and escalations.

Responsibilities

• Process Clinical and Technical orders accurately and on time using SAP, Salesforce, and other systems.
• Handle customer requests, order-related concerns, and escalations following procedures.
• Manage data uploads for dealer info, stock statements, consignments, and customer accounts.
• Maintain accurate territory, account, and customer information; monitor upload status.
• Coordinate with Sales, Logistics, Customer Service, Operations, and Quality to resolve order concerns.

Skills

Customer service

Order management

CRM systems

Education

Bachelor's degree in Business Administration, Marketing, Communications, Supply Chain Management, or related field

Tools

SAP

Salesforce

Job description

Ivoclar is seeking a Customer Relationship Management Associate to ensure accurate and timely processing of clinical and technical orders. You will handle customer requests, data uploads, and order-related concerns using SAP and Salesforce while coordinating with Sales, Logistics, Customer Service, Operations and Quality teams.

This fixed-term role features a night-shift schedule and a global, fast-paced environment that rewards problem-solving and strong communication with international