Remote Night-Shift Customer Service Expert with Growth

MicroSourcing International; Metro Manila; Remote; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring a Customer Service Representative for a remote, night-shift role. You will handle inquiries via phone, email, and live chat, confirm orders, and manage returns while logging interactions in the CRM. Strong English and fast typing are required, along with a reliable home office setup and multi-channel capabilities.

Preferred experience includes BPO, e-commerce support, and familiarity with Salesforce and Zendesk. Flexible shifts and opportunities for growth are offered.

Qualifications

• Excellent oral and written English communication skills.
• Accurate typing ability of 50-55+ WPM.
• Private home office setup with a minimum 25 Mbps primary internet connection and a reliable backup line.
• High level of reliability and attendance.
• Ability to manage multi-channel support (voice, email, chat) across flexible shift patterns.

Responsibilities

• Manage inbound customer inquiries across phone, email, and live chat channels.
• Confirm customer orders and ensure shipping information is accurate.
• Manage return authorizations, exchanges, and refund requests.
• Provide product recommendations and capitalize on sales opportunities during calls.
• Maintain accurate customer interaction records in our CRM.

Skills

English communication

Typing 50–55 WPM

Home office setup (25 Mbps)

Reliability/attendance

Multi-channel support (voice, email, <

Tools

Salesforce

Zendesk

Order management systems

Job description

MicroSourcing is hiring a Customer Service Representative for a remote, night-shift role. You will handle inquiries via phone, email, and live chat, confirm orders, and manage returns while logging interactions in the CRM. Strong English and fast typing are required, along with a reliable home office setup and multi-channel capabilities.

Preferred experience includes BPO, e-commerce support, and familiarity with Salesforce and Zendesk. Flexible shifts and opportunities for growth are offered.